Apprentice IT Support Executive

The IT Support Executive key role is to support the IT Support Client Base, ensuring their queries / issues are resolved in a timely manner and to carry out the day to day monitoring of in house and client equipment both physical and cloud stored.

• Achieve KPI’s given within your role where they are set out in writing.
• Provisioning customer sales orders and ensure our customers are onboarded, managing the implementation of new services, via project management, web demonstrations and training.
• Actioning and Resolving faults, liaising with the necessary clients and colleagues, and documenting via cases.
• Escalate complex issues / faults to the Senior IT Support Executive
• Providing customer support and training via web demonstration, telephone and customer visits.
• To maintain the best professional relationship with our customers.
• Provide assistance to other employees within the business.
  Attend service training and webinar sessions to improve product knowledge.
• To review and interact with our customers where required to improve their customer experience.
• Always working to our values and ensuring all employees also understand the values and how they positively impact the business and the way we operate.
• Ensure customer, suppliers’ and employees’ expectations are managed as per our values.
• Use initiative to learn new products & systems and share your knowledge with others.

• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Team working

• English GCSE, grade 4 (Essential)
• Maths GCSE, grade 4 (Essential)