IT Support Engineer

Job Description IT Support Engineer

Location: Manchester Campus

Contract Type: Full-time, On-site

Job Purpose

• To keep computer systems running smoothly and ensure users (students and staff) get the maximum benefit from them.
• To provide excellent technical support and guidance to both students and staff.

Key Responsibilities

• Install and configure computer hardware, operating systems, and applications.
• Monitor and maintain computer systems and networks.
• Provide technical support face-to-face, over the phone, and via remote desktop software.
• Troubleshoot system and network problems; diagnose and resolve hardware or software faults.
• Replace and repair parts as required.
• Follow technical diagrams and written instructions to resolve issues or set up systems.
• Support the roll-out and deployment of new applications.
• Set up new user accounts, profiles, and resolve password issues.
• Respond to IT support requests within agreed timeframes.
• Work continuously on tasks until resolution (or escalate appropriately if required).
• Prioritise and manage multiple open cases simultaneously.
• Build effective working relationships with students, staff, and external providers.
• Test, evaluate, and provide feedback on new technology.
• Conduct electrical safety checks on IT equipment.

Person Specification

Essential Skills & Experience

• Strong knowledge of computer operating systems, hardware, and software.
• Analytical and problem-solving skills.
• Excellent customer service and verbal communication skills.
• Ability to work effectively with others and under pressure.
• Flexibility and adaptability in a fast-paced environment.
• Strong attention to detail and ability to prioritise tasks.
• Confident user of Microsoft Office and other common software packages.

Desirable Skills

• Knowledge of engineering science and technology.
• Previous experience in IT support within an academic or customer-facing environment.

What We Offer

• Company pension
• Free parking
• On-site parking
• 28 days annual leave (8 UK Bank Holidays)