IT Technician (Seasonal)

IT TECHNICIAN (SEASONAL LONDON)

Job Description Summary

A fantastic position for a recent graduate, first/second jobber, or someone at the beginning of their IT journey. We offer a welcoming and supportive environment where you can gain invaluable knowledge and develop technical skills whilst working alongside experienced professionals. You will be expected to provide first-line IT support in-person, via email or over the phone to a wide range of end users; thus, good communication skills are essential for this role.

We are looking for someone who has a genuine interest in technology, is hardworking, willing to learn and passionate about helping others solve problems. Our operations include weekend work, so we are looking for someone who can commit to working on weekends (not all weekends though!); this will be discussed in detail during interview.

You will be exposed to a wide range of technologies and gain invaluable hands-on IT experience which, for the right person, can open doors to a long-lasting career in IT. If this sounds like you, we would like to hear from you.

JOB DESCRIPTION

Key Responsibilities:

• Check and verify new IT equipment upon arrival.
• Configure and install new hardware and software as required.
• Replenish IT consumables across various UKME locations.
• Maintain stock levels of IT consumables to ensure availability.
• Set up mobile phones and peripheral devices for users.
• Provide first-line support by working on the IT Service Desk when needed.
• Deliver and set up IT equipment at different sites as required.
• Represent the IT Department on client sites.
• Any tasks or responsibilities as requested by management within the scope of the position.

Knowledge and Skills:

• Working knowledge of basic IT principles (Essential)
• Familiarity with Microsoft Office solutions (Essential)
• Understanding of computer hardware (Essential)
• Ability to research hardware and software issues (Essential)
• Ability to present solutions in user-friendly language (Essential)
• Ability to work independently and manage tasks without supervision (Essential)

ADDITIONAL JOB DESCRIPTION

From all our employees we expect:

• Communication Skills: Ability to effectively communicate both verbally and in writing. Being able to clearly convey information and listen actively to others is crucial.
• Confidentiality: Colleagues are expected to maintain confidentiality, including safeguarding sensitive client information, adhering to internal policies and procedures, and observing data protection guidelines. We protect our clients' trust and maintain a professional workplace by maintaining these standards and conducting work-related discussions in secure environments.
• Teamwork: Willingness and ability to collaborate with others to achieve common goals, including the ability to work well in both team-oriented and individual contributions.
• Adaptability: Flexibility in handling change and adapting to new situations, challenges, and work environments.
• Problem Solving: Capacity to identify and resolve issues efficiently and effectively. Being able to think critically and provide solutions to complex challenges.
• Integrity: Demonstrating honesty and strong moral principles in all work activities and interactions.
• Reliability: Being dependable in achieving deliverables and consistently meeting deadlines.
• Time Management: Skills in managing one's time effectively, especially when balancing multiple priorities.
• Attention to Detail: Being thorough in completing tasks and having a keen eye for details in all aspects of work.
• Professionalism: Maintaining a high level of professionalism in behaviour and appearance, respecting others, and showing a strong work ethic.
• Continuous Learning: Willingness to learn and enhance skills and knowledge continuously. Being receptive to feedback and committed to personal and professional growth.