IT Apprenticeship
Are you highly organised, passionate about IT, and eager to work in a dynamic technical environment? Unilink Software is offering an exciting opportunity for an IT Support Technician Apprentice to join their Group Support Team, where you’ll play a vital role in ensuring smooth communication between internal teams and external clients.
Role
Acting as the main point of contact between clients, internal teams, and management for assigned support cases.
Monitoring ticket queues, ensuring service levels are met and issues are updated and escalated when necessary.
Coordinating across teams to ensure timely resolution of critical incidents.
Providing customer-facing communications and periodic status updates.
Building strong relationships with clients by understanding their needs and technical environments.
Working closely with product, support, and third-party teams to resolve technical challenges.
Identifying trends, contributing to documentation, and supporting best practices in service delivery.
Training
Possible full-time position with the business and progression onto a Level 4 course.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- BALTIC TRAINING SERVICES LIMITED
- Working Week
- Monday to Friday, 37 hours per week.
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 1
- Closing Date
- Monday, 5th May 2025
- Start Date
- Monday, 12th May 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Logical
- Team working
Qualifications
- English GCSE, grade 5/C (Essential)
- Maths GCSE, grade 4/C (Essential)
About the Employer
UNILINK SOFTWARE LTD
Unilink Software is an award-winning company providing innovative software solutions for the criminal justice sector. Their work makes a real difference, improving efficiency and security in prisons, probation, and law enforcement. With a supportive and flexible working environment, Unilink Software is the perfect place to start your IT career.
- Company
- UNILINK SOFTWARE LTD
- Location
- 7 West Links, Tollgate, Chandler's Ford, Eastleigh, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,000 a year
- Posted
- Company
- UNILINK SOFTWARE LTD
- Location
- 7 West Links, Tollgate, Chandler's Ford, Eastleigh, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,000 a year
- Posted