Apprentice Customer Service and Tele-Sales
You will support the sales team in a customer focused role, talking to customers with regards to any items for recycling, liaising with IT departments within businesses. This role is a great step into sales and will include a large aspect of tele-sales. You will deliver a positive customer services experience and building long term relationships.
Role
Your day-to-day duties will include:
- Tele-sales including cold calling and other customer service elements focusing on understanding and identifying business needs
- You will work with the business to move the process through, eventually leading to full account management and keeping the database up to date with new leads and working with current accounts for future business opportunities
- You will be responsible for maintaining a data-base and data cleansing as required
- You will work with the sales team to identify new opportunities for business
- Working within the sales and business development team, you will be responsible for making calls to organisations to identify whether they have any IT related items for recycling
Training
- Level 2 Customer Service Practitioner apprenticeship standard
- Level 1/2 Functional Skills in maths and English (if required)
This apprenticeship is delivered through a combination of Work Based Assessment and day/block release. The programme will culminate in an End Point Assessment, where all the skills and knowledge gained on the apprenticeship will be formally tested.
Opportunity to develop with a sales role to a business development role.
- Apprenticeship Standard
- Customer service practitioner (level 2)
- Training Provider
- BURTON AND SOUTH DERBYSHIRE COLLEGE
- Working Week
- 8.30am to 4.30pm, Monday to Thursday. 8.30am to 4.00pm, Friday.
- Expected Duration
- 1 Year 1 Month
- Positions Available
- 2
- Closing Date
- Friday, 18th September 2026
- Start Date
- Monday, 19th October 2026
Desired Skills
- Administrative skills
- Attention to detail
- Communication skills
- Customer care skills
- IT skills
- Organisation skills
- Presentation skills
- Problem solving skills
- Team working
- Time-Management
Qualifications
- Maths and English GCSE, grade 4/C (Desired)
About the Employer
UNIQ RECYCLING LTD
At Uniq Recycling, we’re dedicated to reducing environmental impact through innovative and sustainable recycling solutions. Based in Burton-on-Trent, we specialise in the collection, processing, and responsible disposal of a wide range of recyclable materials. As our business continues to grow, we’re looking for a motivated and detail-oriented individual to join our team as a Business Administration Apprentice. This is an excellent opportunity to develop valuable skills and gain practical experience in a dynamic and environmentally focused organisation.