Apprentice IT Technician

We are looking to appoint a new apprentice IT Technician to join our Network team at Sedgehill Academy. You will gain experience of supporting an IT team in delivering, maintaining, and supporting technology. Opportunities to gain wider technical knowledge and experience across the cluster are expected and will be beneficial to all. 

You will be responsible for:

• Providing high quality, first and second line technical support for the IT service desk; recording all calls and activities within the service desk tool, within the SLA guidelines
• Setting up user accounts, implementing password changes, and resolving work area problems (this includes detecting illegal access, lost passwords, bans)
• Keeping records of all users including the management of laptop loans
• Handling printing problems – both hardware and software
• Dealing with user account problems as and when they occur
• Hardware – routine checking, fault finding and rectifying, general maintenance
• Stock control of consumables and hardware ordering, distribution and paperwork
• Escalating calls or technical issues internally or to third parties as appropriate
• To assist and train students and staff in the use of the Network when applicable
• Changing telephone extensions and names on the school phone system
• Assisting the IT Lead in all IT related projects
• Updating IT equipment and maintaining the asset register
• Assistance with the movement and setting up of IT and other AV equipment e.g. projectors and screens for presentations

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative
• Literacy Skills
• Self-motivated
• Flexible approach
• Willingness to travel

• English GCSE, grade C/4 (Essential)
• Maths GCSE, grade C/4 (Essential)
• IT Other, grade Pass (Desired)