IT Technician Apprentice
This is the perfect opportunity for school leavers looking to enter into an apprenticeship as an opening to an exciting career in IT. You will gain experience in supporting an IT team in delivering, maintaining, and supporting technology.
Role
- Providing high-quality, first and second line technical support for the IT service desk; recording all calls and activities within the service desk tool, within the SLA guidelines
- Setting up user accounts, implementing password changes, and resolving work area problems (this includes detecting illegal access, lost passwords, and bans)
- Keeping records of all users, including the management of laptop loans
- Handling printing problems – both hardware and software
- Dealing with user account problems as and when they occur
- Hardware – routine checking, fault finding and rectifying, general maintenance
- Stock control of consumables and hardware ordering, distribution and paperwork
- Assistance with the movement and setting up of IT and other AV equipment, e.g. projectors and screens for presentations
Training
Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
- Learn on-premise and cloud-enabled technologies and services
- Learn technical content that aligns to and is relevant to employers and the market
- Gain an Azure Fundamentals Qualification and a Microsoft 365 Fundamentals Qualification
- Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.
United Learning have an excellent track record of maintaining or retaining and developing their apprentices into permanent members of the team.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- Monday to Friday.
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 1
- Closing Date
- Monday, 29th June 2026
- Start Date
- Monday, 6th July 2026
Desired Skills
- Communication skills
- IT skills
- Organisation skills
- Problem solving skills
- Analytical skills
- Team working
Qualifications
- 3 of any subject GCSE, grade 4+ (A* - C) (Essential)
- Maths & English GCSE, grade 3+ (D or above) (Essential)