Business Administration Apprenticeship
We are looking for a keen individual who is passionate about delivering a tailored customer service approach to help provide our customers with the best possible outcome for their circumstances. You will be dealing with general enquiries such as taking payments and advising customers of missing payments as well as other duties.
Role
- Taking inbound calls from customers with the aim for first contact resolution
- Dealing with general enquiries such as taking payments and advising customers of missing payments
- Providing technical support for our telecommunications and online advertising customers
- Raising faults and internal work tickets
- Liaising both internally with different departments and externally through partner companies to resolve customer queries
- Carrying out any other ad hoc administration duties where necessary
Training
Level 3 Business Administrator Apprenticeship Standard which includes:
- Level 2 Functional Skills in maths and English (if required)
- End-Point Assessment (EPA)
Via your ITEC tutor and on-the-job training, you'll get the opportunity to learn:
- IT
- Record and document production
- Decision-making
- Interpersonal skills
- Communication
- Quality
- Planning and organisation
- Project management
- Relevant regulations
- Policies
- External environmental factors
Possibility of a full-time position upon the completion of the apprenticeship.
- Apprenticeship Standard
- Business administrator (level 3)
- Training Provider
- ITEC NORTH EAST LIMITED
- Working Week
- Monday - Friday (exact hours to be confirmed).
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Saturday, 20th September 2025
- Start Date
- Monday, 29th September 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
- Initiative
Qualifications
- English GCSE, grade 4 (Desired)
- Maths GCSE, grade 4 (Desired)
About the Employer
UNITEL DIRECT LIMITED
Unitel Direct Limited is one of largest independently owned companies in the UK supplying telephone, broadband, mobiles, utilities & web services to businesses all over the UK.
- Company
- UNITEL DIRECT LIMITED
- Location
- VICTORIA HOUSE 1ST FLOOR, PEARSON WAY, THORNABY, STOCKTON ON TEES, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,722.50 a year
- Posted
- Company
- UNITEL DIRECT LIMITED
- Location
- VICTORIA HOUSE 1ST FLOOR, PEARSON WAY, THORNABY, STOCKTON ON TEES, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,722.50 a year
- Posted