IT Apprentice (Level 3)
This role involves providing first-line IT support, troubleshooting hardware and software issues, configuring and managing IT equipment and assisting with new starter inductions. The apprentice will also gain hands-on experience in IT asset management, user training, technical documentation and more.
Role
- Troubleshoot hardware issues (e.g., monitors, printers, AV
equipment) - Provide remote and in-person software support
- Conduct IT inductions for new starters
- Configure and allocate IT equipment (PCs, mobile devices)
- Assist users with basic IT training (e.g., shared drives, TeamViewer, Office Suite)
- Document and track IT issues
- Maintain IT asset records (tracking equipment movement)
- Prepare and dispatch IT equipment as required
Training
Our delivery model includes a 1 day per week college attendance on a Friday for training and development of skills, knowledge and behaviours and 1:1 support from your trainer assessor in the workplace and will include assignments, work-based company projects and self-study.
Potential to develop to IT Technician.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- LOUGHBOROUGH COLLEGE
- Working Week
- Monday - Thursday, 8:30am - 5pm and Friday 8:30am - 3pm.
- Expected Duration
- 2 Years
- Positions Available
- 1
- Closing Date
- Monday, 19th May 2025
- Start Date
- Sunday, 1st June 2025
Desired Skills
- Communication skills
- IT skills
- Problem solving skills
- Initiative
- Patience
Qualifications
- 5 subjects including Maths and English GCSE, grade C / 4 or equivalent (Essential)
About the Employer
URGO LIMITED
Hosiery & Wound Care manufacturer.
- Company
- URGO LIMITED
- Location
- Sullington Road, Shepshed, Loughborough, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,918.80 a year
- Posted
- Company
- URGO LIMITED
- Location
- Sullington Road, Shepshed, Loughborough, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,918.80 a year
- Posted