Business Systems Analyst - (Supply Chain Systems)

Role: Business Systems Analyst - (Supply Chain Systems)

Location: London, UK – Hybrid (Onsite 3 days per week)

Duration: 12 month

About the Role

We are seeking a Business Systems Analyst to support supply chain systems, tooling health, and process improvements. This role is hands-on and operational, combining system support, troubleshooting, and continuous improvement initiatives in a fast-paced environment.

Key Responsibilities

Operational Support

• Monitor system dashboards, tag incidents, extract data, and generate tooling health reports
• Identify and escalate risks; perform root cause analysis for tooling issues
• Provide Tier 1 support for supply chain tooling during business hours
• Ensure SLA adherence across all support tiers
• Create and maintain tooling manuals, workflows, and troubleshooting guides

Tooling & Process Improvement

• Gather and document business requirements for system and process enhancements
• Conduct value stream mapping to identify improvement opportunities
• Support system implementations including test case creation, UAT coordination, and issue resolution
• Track enhancement progress and provide regular status updates
• Develop and maintain SOPs, training materials, and process documentation
• Support global process and tooling rollouts

Required Qualifications

• 3–5 years of experience in supply chain, systems, or operations roles
• Hands-on troubleshooting experience (required)
• Experience supporting supply chain systems (Oracle or similar platforms)
• Experience with system implementations and User Acceptance Testing (UAT)
• Strong analytical skills using dashboards and reporting tools
• Advanced documentation skills (process flows, SOPs, training guides)
• Strong problem-solving and cross-functional collaboration skills

Preferred Qualifications

• Experience with Oracle Fusion or comparable supply chain systems
• Experience supporting global system rollouts or integrations
• Proficiency in process visualization tools (Lucidchart, Visio)
• Strong skills in Google Sheets and Slides or equivalent tools
• Experience with Master Data Management (MDM)

Tools & Technologies

• Supply chain management systems (Oracle or similar)
• Reporting dashboards and analytics tools
• Process documentation and visualization tools