Data Engineer (Remote Role)

Role: Data Engineer Location: UK- Remote Contract: 3 Months (with potential for extension)

About the Role: In this role, you will play a key part in supporting client’s High Touch Support operations—designing and maintaining scalable data pipelines and creating solutions that drive customer satisfaction and informed business decisions.

This is a hands-on role with a strong focus on metric development, data visualization, and data pipeline optimization. You’ll work cross-functionally with Engineers, Data Scientists, and Product Managers to ensure the right data is captured, modeled, and surfaced to support ongoing initiatives.

Key Responsibilities:

• Build and maintain scalable data pipelines and architecture
• Develop success metrics and dashboards to measure and drive team performance.
• Collaborate with stakeholders (PMs, DS, Eng) to define data needs and translate them into actionable insights
• Support knowledge management efforts—identifying performance gaps in support tools like search and agent experience
• Handle ad hoc data requests including bug fixes, data pulls, and issue investigations
• Leverage BI and integration tools like Azure Data Factory for robust data solutions

Qualifications: 5+ years of experience with SQL and PythonStrong background in data modeling and data visualization (Tableau, MicroStrategy, etc.)Hands-on experience with Azure Data Factory, Airflow, or similar ETL toolsAbility to work independently while collaborating with cross-functional teamsExperience with data analysis and metric definition is a plus

Nice to Have:

• Prior experience in support systems, user behavior analytics, or knowledge base optimization