UCC (Unified communications collaboration) Engineer

UCC JD - Operational support

• Perform required routine checks of video and audio conference (VAC), meeting rooms and auditorium, taking action on identified problems and advising superiors when required.
• Log calls with vendors for faulty equipment and escalate accordingly.
• Daily monitoring of CISCO and Condeco vendor management.
• Setup of VC between office campus and external company's.
• Monitoring of VIP VCs and events (annual and interim results) and managing auditorium bookings.
• Provide hands and feet assistance to Video Conferencing Incident and alerts - calls logged via Global service desk (GSD).
• Setup of presentation and audio calls in VC rooms on user request via GSD.
• Managing the Screen Cloud Screens to be reviewed for any failures
• Managing the onboarding and changes to Cloud booking based on requests and Incident
• Managing Cloudbooking platform and perform any troubleshooting activities
• Managing Multitaction Environment and assisting during the usage and functionality integration
• Manage and review all Services part of UCC team scope.
• Manage and support video walls in the office.
• New MS Meeting room config and feature enablement based on requirement like equipment display Panel etc. and additional services
• Support in upgrade of Hardware and Software of VC kit where required.