End User Support Specialist (Dundee)

Job Requirements:-

The IT Support Engineer is responsible for providing technical support to the company. This includes diagnosing and troubleshooting issues and maintaining, upgrading, and installing hardware and software.

  • Diagnose and resolve problems with hardware, software or network connectivity.
  • Maintain, upgrade, and install hardware and software as needed.
  • Experience with advanced troubleshooting of both wireless and/or data networks (LAN/WAN). Network cabling & setup
  • Good Knowledge of Intune & Autopilot imaging process.
  • Knowledge on System Center Configuration Manager (SCCM) Client side troubleshooting.
  • Good Knowledge on Windows patching and troubleshooting.
  • Good knowledge on Microsoft o365 and troubleshooting, MFA.
  • Knowledge on Antivirus tool like Crowdstrike.
  • Knowledge in Bitlocker functionality.
  • Knowledge on ITSM process and SLA (Incident & Service Task)
  • Good Knowledge of Operating System – Installation & Troubleshooting (Windows 10/ 11, Server – Added advantage)
  • Excellent analytical and problem-solving skills
  • Minimum of 5+ years' experience as an IT support engineer or equivalent role – Excellent verbal and written communication skills
Company
Ubique Systems
Location
City of London, Greater London, UK
Posted
Company
Ubique Systems
Location
City of London, Greater London, UK
Posted