Incident Manager

Job Title: Incident Manager

Location: Canary Wharf, London, UK - Hybrid: 1-2 Days to Office Every Week

Duration: 6 Months - Extendable

Employment Type: Inside IR35

Roles & Responsibilities:

We are looking for an Incident Manager to lead and coordinate incident response, ensuring quick resolution and minimal impact on business operations. This role focuses on managing incidents end-to-end while driving communication and continuous improvement.

Key Responsibilities

• Detect, log, and manage incidents using monitoring and ticketing tools
• Classify, prioritise, and escalate incidents based on impact and urgency
• Coordinate cross-functional teams to resolve incidents quickly
• Act as the central point of communication during incidents
• Provide timely updates to stakeholders and leadership
• Conduct post-incident reviews and root cause analysis
• Maintain incident documentation and reporting
• Drive continuous improvement and prevent recurring issues

Required Skills & Experience

• Strong experience in Incident Management within IT environments
• Good understanding of IT systems, infrastructure, and monitoring tools
• Excellent communication and stakeholder management skills
• Strong analytical and problem-solving abilities
• Ability to work under pressure and manage critical incidents
• Experience with incident management / ticketing tools

Nice to Have

• Knowledge of ITIL frameworks
• Experience in regulated or enterprise environments