Information Technology System Administrator (Cambridge)

Job Title : IT Systems Administrator

Location: Ubisense, St Andrews House, Cambridge. The role requires on-site attendance.

(Please note there are good transport links and adequate parking facilities on site)

Reports to : Chief Operating Officer

About Ubisense: 

Ubisense is a company at the forefront of Industry 4.0 and the Industrial Internet of Things. We build products that transform physical space into “smart space”, enabling software to see, understand, and participate in the real world of people and business activities. In so doing, we augment people and objects with new forms of insight and intelligence that make the environments we live and work in more productive, safe, and profitable. This unique ability to connect the physical to the digital has been our driving force for more than 18 years, and has enabled Fortune 500 manufacturers like BMW and Aston Martin to revolutionise the way they build our cars, the most advanced aircraft, and the machinery that grows our food.

We are a privately-held company with around 80 employees, supporting customers across North America, Europe, UK, Japan, and the Middle East. We have ambitious and well-funded growth plans, requiring talented people to help execute on our vision. We are looking for people who are interested in the future, who believe that technology will play a fundamental role in improving the world of tomorrow, and who want to be a part of making that happen.

At Ubisense, we believe that diversity, equity, and inclusion are fundamental to our success and growth. We are committed to creating a workplace where everyone feels valued, respected, and given the opportunity to grow with the business and contribute to our success. We look forward to seeing your application!

About the Role:

The System Administrator coordinates with various other professionals, such as technicians, managers, and executives, and the respective teams. Therefore, the role requires interaction with a variety of different systems and personnel with different aims and levels of knowledge, from finance to software and hardware development, and to service delivery. The person should be able to convey their message, which may involve complex ideas, in a way that is easy to comprehend for people.

Role Introduction:

The system administrator has visibility into the entire business ecosystem, putting them in contact with staff in all the overseas subsidiaries. They must have good server and networking foundational skills, which can be developed in the role. They must have excellent communication and interpersonal skills to be approachable and helpful. The system administrator should be able to convey technical aspects to people who may not be as well-versed.

Some projects with urgent deadlines may need immediate attention, and therefore, good organisational skills and attention to detail are vital.

Role Responsibilities:

• Providing desktop, mobile, and network support
• Providing security awareness training and support
• Determine staff needs and prioritise tasks accordingly
• Managing server administration, server upgrades, and other backend upgrades, such as anti-virus and hard drive encryption
• Responsible for the technical troubleshooting and operation of Jira and Confluence
• Keeping line manager informed of project statuses, emergent issues, and urgent issues resolved
• Communicates information about technology changes and enhancements with the COO
• Handles daily and monthly tasks around anti-virus, servers, server-based services, firewalls, switches, patch management, and compliance
• Make changes to documentation as appropriate, and help ensure all processes and systems are fully documented
• Interpreting and solving problems when reported or when a monitoring system alerts that a problem exists
• Providing assistance where needed on the AWS and Azure development environments

Knowledge Requirements:

• Windows Server
• AWS
• Azure
• VMWare vSphere
• Networking
• Salesforce

Knowledge of the following tools will be beneficial:

• ManageEngine
• Sophos Firewalls and Endpoint Central
• Barracuda backup
• Rapid 7 SIEM

Experience Requirements:

• 3+ years in a service desk and networking

Education and Training:

• Network + certification
• Windows Server 2019

Skills and Aptitudes:

• Staff-facing
• Good communication skills
• Attention to detail

Measurement of Success

• Maintaining the performance of the existing systems
• Ability to make recommendations on how to enhance processes
• Ability to maintain and enhance the technical security of the systems
• Apply technical training to the role to progress for the future

Compensation: up to £45,000 per year, depending on experience