Technical Services Manager

Technical Services Manager – Cloud & Infrastructure (Hybrid)

Department: Managed Services

Reports To: Services Director

We're looking for a highly experienced Technical Services Manager with deep Azure cloud expertise to lead and inspire our Infrastructure Team while acting as a trusted technical advisor for our customer. This role is ideal for someone passionate about cloud-first strategy, Azure migration, managed cloud services, and continuous service improvement within a modern managed services environment.

This position plays a critical role in helping our customer transition, optimise, and operate Azure-based platforms, ensuring stability, security, and long-term value from cloud investments.

Key Responsibilities

• Provide leadership and governance for the 2nd/3rd Line Infrastructure & Cloud Team, ensuring strong performance, capability development, and engagement.
• Act as a senior escalation point for complex infrastructure and Azure cloud-related incidents, ensuring rapid and effective resolution.
• Own and drive Azure cloud services, including IaaS, PaaS, and hybrid environments, within a managed services framework.
• Lead and support Azure migration initiatives, including assessment, planning, execution, and post-migration optimisation.
• Drive service improvement through cloud optimisation, cost management (FinOps), automation, and modernisation initiatives.
• Ensure all infrastructure and Azure cloud services are secure, resilient, compliant, and aligned to customer strategy.
• Build strong relationships with the customer's IT leadership, acting as their trusted advisor on Azure cloud strategy, roadmaps, and future-state architecture.
• Oversee SLA/OLA performance for infrastructure and Azure managed services, ensuring KPIs and contractual commitments are met.
• Support and mentor team members, fostering deep Azure capability, technical excellence, and career growth.
• Ensure compliance with policies, regulatory requirements, and ISO standards (ISO 27001, ISO 9001).
• Collaborate with Service Delivery, Transition, and Technical Account Management to ensure smooth onboarding of cloud services and migrations into BAU support.
• Produce service performance reports and lead technical and cloud service reviews with the customer.

What You'll Be Doing

• Own the technical and cloud relationship with the customer for Infrastructure and Azure Managed Services.
• Provide expert input into Azure architecture, landing zones, governance, and cloud operating models.
• Shape cloud roadmaps, transformation programmes, and future-state designs aligned to business outcomes.
• Champion cloud best practices, including automation (IaC), resilience, security-by-design, and scalability.
• Participate in Change Approval Boards (CAB), risk assessments, and cloud governance forums.
• Oversee proactive monitoring, patching, capacity management, backup, DR, and vulnerability remediation across Azure and hybrid environments.
• Represent our managed service business with professionalism, clearly demonstrating ongoing cloud value, optimisation, and innovation.
• Contribute to the design of new Azure managed services offerings and advise customers on adoption opportunities.

About You

• Proven leadership experience within an Infrastructure, Cloud, or Technical Services environment.
• Strong Azure cloud expertise is essential, including:
• Azure IaaS/PaaS
• Azure networking, security, and identity
• Azure migration strategies and tooling
• Hybrid and multi-cloud environments
• Azure managed services and operational best practices
• Strong technical background with the ability to advise on complex cloud and infrastructure solutions.
• Experience acting as a trusted advisor to senior stakeholders on cloud strategy and transformation.
• Passionate about cloud modernisation, service improvement, automation, and cost optimisation.
• Strong knowledge of compliance standards such as ISO 27001 and ISO 9001.

Our Commitment to You

We're proud to be an equal opportunity, Disability Confident employer. At Ultima, we celebrate our differences and strive to build an environment where everyone feels respected, valued, and able to succeed.

Not sure you meet every single requirement?

People from underrepresented groups may be less likely to apply unless they meet every qualification. At Ultima, we're committed to building a diverse and inclusive workplace, so even if your experience doesn't align perfectly, we encourage you to apply. You might be exactly who we're looking for.

Apply now, or reach out to our Talent team if you have any questions — we're always happy to chat about how we can make work, work for you.