Senior Customer Success Manager

Senior Customer Success Manager - Influencer Marketing Agency & SaaS Tech

*This is 9 month Maternity Cover fixed term contract*

x2 days in the Central London Office

Up to £70k base (possibly more) Pro Rata

I’m currently partnering with a fast-growing, AI-powered global influencer marketing agency that is shaping the future of creator marketing—where data, creativity, technology, and performance come together.

This agency works with leading enterprise brands across fashion, beauty, and e-commerce to deliver culturally relevant creator campaigns at scale.

Backed by Series A funding and powered by a proprietary technology platform, they are known for delivering high-performing creator activations with guaranteed results.

The Opportunity

They’re looking for a Senior Client Solutions Manager to join their Client Solutions team. This role sits at the intersection of client partnership, strategy, and execution. You’ll own a portfolio of enterprise accounts, acting as a trusted advisor while driving strong delivery, retention, and growth.

This role is ideal for someone who thrives in a fast-paced environment, thinks proactively, and knows how to turn strategy into action.

Key Responsibilities

Client Leadership

• Serve as the day-to-day lead for multiple enterprise brand clients
• Build trusted, long-term client relationships and act as the primary point of contact
• Represent the client internally, aligning cross-functional teams to deliver against goals
• Identify opportunities for account expansion across new markets, formats, or creative solutions

Strategic Communication & Reporting

• Translate insights, performance results, and feedback into clear strategic recommendations
• Deliver polished, executive-ready updates, presentations, and performance reports
• Partner with strategy and product teams to communicate results against KPIs and inform future planning

Campaign Execution Oversight

• Own timelines, scopes, deliverables, and overall quality of execution
• Ensure campaigns are delivered on-brand, on time, and on budget
• Anticipate challenges and drive solutions quickly to maintain momentum
• *You will not be running the campaigns yourself as they have Campaign Managers doing that role

Growth & Retention

• Play a direct role in client retention and revenue growth, with accountability for Net Revenue Retention
• Align campaign strategy to client objectives and stakeholder success metrics
• Build long-term partnerships that lead to repeat and expanded business

Project & Performance Management

• Lead large-scale creator programs from kickoff through wrap
• Track performance, forecast outcomes, and use insights to guide both execution and long-term strategy

What They’re Looking For

• 3–5 years of experience in influencer marketing, creator partnerships, in a client-facing account management / CSM role
• Strong understanding of creator ecosystems and platform dynamics, particularly TikTok and Instagram
• Experience managing and growing enterprise-level accounts
• Strong commercial awareness and ability to connect performance to retention and growth
• Excellent communication skills across both client-facing and internal audiences
• Highly organized, detail-oriented, and accountable
• Comfortable working in a fast-paced, remote-first environment

Please click apply if this sound interesting and you got what it takes!

Ultimate Asset is proud to be an equal employment opportunity employer. We do not discriminate based upon race, colour, gender, sexual orientation, gender identity, gender expression, age, status, origin, disability, or any other basis covered by law. All employment is decided on the basis of merit, qualification & business need. We celebrate diversity and encourage you to apply to opportunities here at Ultimate Asset.

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