Senior Customer Success Manager

Senior Customer Success Manager – Leading Global Marketing Technology & Data Solutions

Salary - £45k - £55k + OTE + competitive benefits

x3-4 days in the London office

We’re working with a global leader in the marketing and data space who are looking for a Senior CSM to join their team.

They are at the forefront of the MarTech industry, powering the ecosystem for some of the world’s most iconic brands by bridging the divide between marketing and advertising technology.

This isn’t just an account management role; it’s a growth-focused position where you’ll be the bridge between their proprietary tech, internal cross-functional squads, and high-value client portfolios. If you enjoy solving complex problems and want to work in an environment where AI-driven insights are at the heart of the business, this is a massive opportunity.

Exciting Bits

• You’ll be managing a portfolio of top-tier brands, helping them implement digital strategies that actually move the needle.

• You’ll be the central point of contact, working alongside internal specialist teams a brilliant way to build a broad network and deep technical expertise.

• This is a high-growth business unit. They aren't looking for someone to just "maintain" accounts; they want someone who can identify growth opportunities and influence senior stakeholders.

• World-Class Tech: You’ll be representing a suite of solutions that process billions pf consumer actions daily. When you’re speaking to clients, you’re backed by serious data and patent-backed tech.

The Role

• Lead the tactical and creative development for a portfolio of key brands.
• Drive retention and revenue growth through strategic up-selling and cross-selling of tailored digital solutions.
• Partner with product owners and internal teams to design and implement personalized digital strategies.
• Influence decision-making at the executive level and demonstrate the value of the platform in solving complex client objectives.

The Requirements

• 2–4 years of client management or commercial experience within the digital marketing landscape (tech, agency or client-side).
• A proven track record of hitting growth objectives—you know how to grow revenue, not just keep clients happy.
• Solid commercial insight; you can spot an opportunity to solve a client’s problem before they even articulate it.
• Strong organizational and project management skills; you’re comfortable managing multiple workstreams across internal cross-functional teams.
• Resilient, proactive, and comfortable presenting at the executive level.

Ultimate Asset is proud to be an equal employment opportunity employer. We do not discriminate based upon race, colour, gender, sexual orientation, gender identity, gender expression, age, status, origin, disability, or any other basis covered by law. All employment is decided on the basis of merit, qualification & business need. We celebrate diversity and encourage you to apply to opportunities here at Ultimate Asset.