Service Support Engineer

Service Support Engineer

Salary: £33,000-£44,000 Location: Home-based 35 days annual leave, generous pension, enhanced carer & disability leave, tech allowance

I'm working with a national charity undergoing major digital transformation to recruit a Service Support Engineer to join their IT operations team. This is a fantastic opportunity for someone with a passion for technology, great communication skills, and experienced in 1st and 2nd line IT support.

You'll be part of a collaborative, mission-driven organisation that's committed to delivering great technical support to staff across the UK. In this role, you'll support day-to-day IT operations, solve problems, manage support tickets, and help maintain critical systems - all while working with cutting-edge tools like Microsoft Intune, Office 365, and Active Directory.

What you'll be doing:* Delivering excellent 1st and 2nd line support for staff across multiple locations* Managing incidents and service requests through the ticketing system* Installing, configuring, and troubleshooting hardware and software, including laptops, printers, mobile devices, and network equipment* Supporting Office 365, Active Directory, and remote access tools* Assisting with onboarding/offboarding, asset management, and MDM setup* Travelling to offices and service sites to provide face-to-face IT support when needed

Skills required for the Service Support Engineer:* Hands-on experience with Microsoft Intune, Office 365, and Active Directory* Knowledge of ticketing and asset management systems (e.g. FreshService)* Understanding of basic networking and remote desktop tools* Excellent verbal and written communication skills* Calm, helpful, and approachable-able to support non-technical users* Organised, with strong attention to detail and process-following skills* A demonstrable passion for tech-whether through education, training, or self-learning

Understanding Recruitment is acting as an employment agency for this vacancy.

IT Support | 1st Line | 2nd Line | Microsoft 365 | Intune | Active Directory | Remote | Field Engineer