IT Service Management Lead

IT Service Management Lead

Contract Length: 8 Months

Location: Warwick (Hybrid - UK Candidates Only)

Day Rate: £400-£425 Inside IR35

Start Date: ASAP

We're looking for an experienced IT Service Management Lead to support and continually improve IT service operations across a large enterprise environment.

Over the next 8 months, you'll work closely with IT teams, suppliers and business stakeholders. The IT Service Management Lead will coordinate service management activities including Change, Major Incident and Problem Management whilst helping improve service quality, reporting, governance and the overall user experience.

If you're keen on this opportunity then please apply with an updated CV!

Key Experience Needed

Strong knowledge of ITIL / IT Service Management processes
Experience coordinating Major Incidents and Change Management
Experience with Problem Management and Continual Service Improvement
Knowledge of Service Catalogue and Request Management
Experience using enterprise ITSM platforms (Remedy, ServiceNow or similar)
Strong stakeholder and supplier management skills
Excellent communication and reporting abilities
Comfortable working across multiple operational priorities

Key Responsibilities

Coordinate Change Management activities including CAB meetings and approvals
Lead Major Incident coordination and stakeholder communications
Support Problem Management and root cause improvement initiatives
Maintain and improve Digital Workplace and Service Catalogue offerings
Work closely with Service Desk, Security and third-party suppliers
Produce operational reporting and customer satisfaction metrics
Improve data quality across ITSM platforms
Deliver process improvements, documentation and operational guidance