Account Manager

Account Manager - Up to £55k + Bonus - Exeter (Hybrid) - Permanent

A fast-growing SaaS provider for critical infrastructure is expanding its team. In this position you will play a key role in establishing and shaping the Account Management function.

What You'll Do

• Serve as a trusted advisor to key customers by building strong relationships and gaining a deep understanding of their business objectives.
• Lead structured customer review meetings to ensure clients are maximising the value of the platform.
• Identify and drive upsell and cross-sell opportunities through proactive account planning and engagement.
• Manage renewals and reduce churn risk by identifying issues early and ensuring customer concerns are resolved effectively.

About You

• 3+ years of experience in SaaS Account Management or Customer Success roles.
• Demonstrated success in managing strategic accounts, improving customer retention, and driving revenue growth.
• Strong commercial acumen, with hands-on experience in upselling, cross-selling, and renewal management.
• Excellent communication and relationship-building skills, with the ability to engage effectively with stakeholders at all levels.

What’s on Offer

• Salary: Up to £55k + commission bonus
• Benefits: Comprehensive package
• Location: Exeter (Hybrid)

For more information and a confidential discussion, please get in touch.