Audio Visual Engineer - onsite
Job Description
On-site Audio-Visual EngineerPermanently based on a single client site, behaving as an ambassador for the AV Department at all times, including the technical setup, operation, and repair of equipment used to enhance collaborative meetings and live events. Successful candidates must have the right to work in the UK and live within commutable distance of our clients premises near Liverpool StreetKnowledge& Key Skills - Onsite Work: 90%The on-site AV Engineer will prepare meeting rooms for presentations, Video and Audio conferencing, and collaborationSupporting a wide variety of AV software and hardwareComprehensive ability to troubleshoot a wide range of technology incidents and problemsUsing Service Desk software to effectively manage all support and service requestsTaking complete ownership of and resolving all notified support and service issues, promptly, courteously, and professionally to agreed service levels (SLAs)Keeping end-users fully informed during and at resolution, leaving them assured that they are receiving the best attentionMaintaining training and support function documentationEffectively communicating with internal customers with respect to support issuesMaintaining an accurate inventory of all AV hardware, firmware, software, and configurationsContributing to the specification and procurement of new hardware and softwareMonitoring and optimising AV system performanceAssist in office relocationsLeaving the support function in such a state that it could easily be picked up by colleagues during an absence.Admin 10%Follow appropriate departmental and company procedures and policies (i.e., change control, problem and incident management)Monitor performance through the scorecardMonthly meetings with on-site primary contactReporting ticket managementEssential:Previous AV support experience in a concierge serviceSkilled AV Engineer possessing good interpersonal skills, and should be comfortable with Senior ManagementMust be smart and confident in their appearance.Should have proven abilities within the AV industry and/or corporate environment for over 5 yearsExcellent communication and customer service skillsEnthusiastic and organisedAbility to work under pressureGood knowledge OF Crestron, AMX, and RTIKnowledge of Lutron lighting control, Polycom, and MS TeamsA firm understanding of networking protocols, RS232, and RS485Good understanding of VOIP telephony and SIPGood understanding of video collaboration and audio conferencingDesirable:Avixa CTSCrestron P101Extron School of AVCisco CCNATPBN1_UKTJ