Data and Systems Support

United Infrastructure is a dynamic and rapidly expanding business, focused on delivering critical infrastructure projects, across the utility and social infrastructure sectors.

Our team of highly skilled and hardworking specialists deliver innovative solutions to the complex challenges our clients face.

Our company is split into two business areas:

Utility Infrastructure –

Our team of Utility Infrastructure specialists design, build and maintain critical water, energy (gas), power and telecoms infrastructure, for the UK’s largest network owners and operators.

Social Infrastructure -

Our team of Social Infrastructure specialists revitalise homes and communities by carrying out a wide range of work, from retrofit to refurbishment, and maintenance.

Job Description

Overview

Join a growing team within one of the UK’s fastest-expanding infrastructure services companies. In this role, you’ll play a key part in supporting innovative contracts across Energy, Major Projects (including Carbon Capture), Water, and wider engineering disciplines. As a Systems Support Specialist, you will optimise and maintain work management systems—primarily Totalmobile—helping teams maximise functionality, improve processes, and enhance the overall employee experience. You will support digital transformation by improving system usage, ensuring high-quality data capture, and contributing to real-time performance reporting. A proactive mindset, strong IT and Excel skills, and the ability to learn quickly are essential. Experience with SQL, Power BI, and system integrations is beneficial but not essential. Strong communication skills are vital, as you will collaborate with a wide range of internal and external stakeholders to troubleshoot issues and deliver system improvements.

Key Responsibilities

• Maintain and optimise system usage for office and site-based teams.
• Support and develop a network of system Super Users.
• Assist in transitioning teams and data from legacy systems to Totalmobile.
• Manage subcontractor access and maintain configuration accuracy and data integrity.
• Act as a key point of contact for Totalmobile configuration, setup, troubleshooting, and change requests.
• Collaborate on projects involving Power BI dashboards, reporting, and client system integrations.
• Test new features, enhancements, and functionality releases.
• Liaise with clients, suppliers, and internal stakeholders to resolve data and system challenges.
• Work closely with Totalmobile’s technical support team.
• Keep guidance documents, process maps, and video tutorials up to date with the Training & Engagement Lead.
• Ensure accurate data capture to support project performance reporting.
• Provide weekly performance reports to operational leads.
• Travel to operational sites when required to support teams.

Qualifications

Criteria

• Confident in customer and internal stakeholder relationships.
• Strong problem-solving ability.
• Initiative to learn quickly on the job to liaise with client and colleagues to solve queries.
• An excellent communicator.
• Keen to learn, enabling you to quickly become an expert and continually improve your knowledge.
• Process and Document creation experience.
• Proficient using Microsoft Office programmes; incl. Excel, Word, Outlook.
• Full UK driving license

DESIREABLE

• Working with API’s
• Knowledge of XML or JSON files
• Experience working with Totalmobile
• Knowledge and usage of Power BI