IT Technician Apprentice
Role
To support the learning and teaching in the school by ensuring our ICT systems are effective and efficiently maintained. To help develop our use of ICT for teaching and learning and administration and to provide training to adult users.
You will be responsible for providing technical support to ICT systems including desktops, tablets and servers operating on both Windows and MAC OSX. You will be required to carry out maintenance, calibration and setup of the classroom whiteboards and provide basic training to staff in the use of ICT systems and software. You are also responsible for assisting in the development and administration of the school’s digital tools and supporting staff in its use.
Your duties and responsibilities in this role will consist of:
· To provide 1st and 2nd line support of desktops/servers and peripherals across all campuses of Ashford School
· To provide basic training and technical support to Ashford School staff
· To maintain and develop complex ICT systems for the school as instructed by the ICT manager using the established procedures, working on any of the school’s sites.
· To keep the ICT service desk up to date on the progress of all tasks
· To ensure all classrooms are fully functional and where necessary advise the ICT Manager of any issues requiring additional action
· To set up and check presentation equipment for functions and assemblies
· To assist staff in the basic use of the school’s digital tools
· To document/check and log the key backup and anti-virus information each day to the required level and any other SOPs required
· Have a key role in the administration and setting up of student devices and accounts when we onboard new pupils.
Training
Training to be provided:
Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this apprenticeship gives you an accredited Level 3 IT Support Technician qualification, with training in how to:
· Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras.
· Address IT issues by prioritizing in response to customer service level agreements.
· Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets.
· Support the roll out of upgrades or new systems or applications.
For a full list of programme modules visit: https://velocity-pt.co.uk/
The role offers long term security and the opportunity to progress into a permanent position.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- VELOCITY 1st LIMITED
- Working Week
- 8:30am – 5:00pm Monday – Friday
- Expected Duration
- 15 Months
- Positions Available
- 1
- Closing Date
- Friday, 24th May 2024
- Start Date
- Monday, 27th May 2024
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Qualifications
- 5 GCSE's including English & Maths GCSE or equivalent, grade A*-C/9-4 or equivalent (Essential)
About the Employer
- Company
- United Learning
- Location
- East Hill, Ashford, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £17,500.00
- Posted
- Company
- United Learning
- Location
- East Hill, Ashford, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £17,500.00
- Posted