Service Delivery Technician Band 4
Job summary
Members of the Service Desk team develop a very broad knowledge across many of the Trust's systems.
With a focus on the system users and direct system provision, the position is integral to the smooth provision and operation of the ICT services to users.
Main duties of the job
The Service Desk is the first point of contact for most user support requests and good customer service skills are of high value and importance in this role.
Service Delivery Technicians must be able to work under pressure whilst maintaining customer focus.
About us
Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service.
United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment. From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust.
Pilgrim Hospital is situated in beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.
Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.
Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county.
This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations.
The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG)
Job description
Job responsibilities
What should you do next?
Have a look at the job description, and if you like what you see, then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!
Person Specification
Qualifications
- Diploma level or higher qualification in an ICT related subject or equivalent experience
- Evidence of recent and ongoing personal and professional development
- ITIL Foundation Qualification
Previous Experience
- Experience of providing ICT Technical support for hardware, software and network environments
- Experience of providing ICT support for a telecoms or network environment and/or for servers
- Previous experience of working in the NHS
Evidence of Particular
- Ability to evidence/demonstrate key values and behaviours in line with the Trust framework:
- Knowledge and experience of configuring and maintaining Windows Desktop systems
- Knowledge and experience of hardware and software fault finding and resolving
- Knowledge of network technologies
- Knowledge of cybersecurity and information security principles
- Knowledge and experience of Microsoft Active Directory
- Knowledge and experience of IP telephony systems and solutions
- Knowledge and experience of software deployment and update systems e.g. SCCM
- Knowledge and experience of configuring and maintaining DHCP and DNS systems
- Knowledge and experience of configuring and maintaining Windows Desktop and Server systems
- Knowledge and experience of configuring mobile devices and operating systems including Apple iOS and Android
Specific Requirements
- 1.Confident, self-motivated and enthusiastic
- 2.Methodical approach to work, logical and numerate
- 3.Ability to work under pressure and prioritise work
- 4.Full driving licence, including use of own car or other types of transportation which will allow candidate to carry out job
- 5.Flexible approach to work outside normal office hours, when and if the need arises.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
United Lincolnshire Hospitals NHS Trust
Address
Fen House
Fen Lane, North Hykeham
Lincoln
LN6 8UZ
United Kingdom
Employer's website
https://www.ulh.nhs.uk/