Systems Access Administration Officer - Band 3
Job summary
See attached JD + PS
The role will be part of the Registation Authority (RA) Team sitting along side the Trust Security & Access Services (SAS).
Day to day you will fulfill all RA related queries in accordance with the requirements of the NHS Care Identity Service (CIS), and provide first line support to both the NHS and local Care Record Services users regarding the use of CIS smartcards and Role Based Access Controls.
Please be advised that the start date for the successful candidate is subject to deferment. The exact timing will be confirmed at offer stage.
Main duties of the job
See attached JD + PS
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Day to day administration of The Trust RA including:
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Issuing Smartcards to users who have been sponsored and who have suitably proven identitiesin accordance withthe National RA processes.
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Updating user access profilesin accordance withSponsors requirements.
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Cessation and suspension of Smartcard certificatesin accordance withthe Sponsors' requirements.
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Ensuring that the RA policies and procedures are adhered to within own area of responsibility.
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Providing support to trust users and sponsors on process,hardware,and application problems.
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Managing the replacement of smartcard digital certificates asrequired.
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Escalating process,hardware,and application problems that the post holder cannot resolve to the Digital Delivery Supervisor.
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Initial investigating and reporting of smartcard security incidents.
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Training local departmental RA agents.
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Ensuring that all RA documentation/forms are securelyretainedand accessible,in accordance withthe National Policy.
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Assistingwith the management of workgroup set-up and maintenance.
About us
Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service.
United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment. From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust.
Pilgrim Hospital is situated in beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.
Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.
Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county.
This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations.
The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).
Job description
Job responsibilities
See attached JD + PS
-
Day to day administration of The Trust RA including:
-
Issuing Smartcards to users who have been sponsored and who have suitably proven identitiesin accordance withthe National RA processes.
-
Updating user access profilesin accordance withSponsors requirements.
-
Cessation and suspension of Smartcard certificatesin accordance withthe Sponsors requirements.
-
Ensuring that the RA policies and procedures are adhered to within own area of responsibility.
-
Providing support to trust users and sponsors on process,hardware,and application problems.
-
Managing the replacement of smartcard digital certificates asrequired.
-
Escalating process,hardware,and application problems that the post holder cannot resolve to the Digital Delivery Supervisor.
-
Initial investigating and reporting of smartcard security incidents.
-
Training local departmental RA agents.
-
Ensuring that all RA documentation/forms are securelyretainedand accessible,in accordance withthe National Policy.
-
Assistingwith the management of workgroup set-up and maintenance.
-
Day to day support of The Trust Registration and Systems Access Control proceduresin accordance withNational and local policies including:
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Act as, first,second- and third-linesupport for Access Control issues using the Digital Services ITSMSystem.
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Check the ITSM System for tasks on a regular basis and deal directly with any items within your area of responsibility to resolution.
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Managing Workgroup set-up and maintenance.
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Setup andallocateappropriate rolesto users based on agreed system role maps and where the user has been appropriately sponsored for the access level.
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Remove ormodifya users access where the user no longerrequiresthis access.
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Pass all other requests for support to theappropriate departmentin a timely manner.
3.
Establishgood communicationwith sponsors in support of the proper use of Smartcards, and other user accounts, the principles ofrole-basedaccess control, and their responsibilities.
4.
Maintain working relationships with all other relevant departments, and local RA agents asrequired.
5.
Password management: Activating accounts for users and following up on staff whofail toreturn their password receipts.
6.
Accurate maintenance of various databases and spreadsheetsin order toensure available information isaccurateand up to date.
7.
Provide administrative support to the Digital Delivery Supervisorwith regard toproject work stream tasks and develop reports on the access control database asrequired.
8.
Maintain the National Spine Users Database and Card Management System.
9.
In collaboration with Facilities control and produce the Trust ID cards.
10.
Assistin the maintenance of the SAS area of the Trust intranet site.
11.
Maintenance of the file system and processworkflowfor all Trust applications and associated paperwork.
12.
Process all requests for accessin a timely manner, ensuring that requests have been appropriately sponsored and arein accordance withthe agreed system role map.Escalate any access request issues to theappropriate bodyand report any anomalies to the Digital Delivery Supervisor.
13.
Work closely with all other access control staff including the identification and allocation of tasks, the monitoring of performance and other day to tasks. Ensure that you are adequately trained and kept up to date on RA matters.
14.
Help plan and co-ordinate the registration of all Doctors including planned Junior Doctors induction sessions ensuring that smartcards and Trust ID Cards areissued,andappropriate accessis set upin accordance withthe sponsors requirements.
15.
Work within the team pro-actively and efficiently ensuring that Digital Services Project system go lives are sufficiently catered for, ensuring all access istimelyandlast-minutechanges are dealt with ina timelyandaccuratemanner.
15.
When tasked, process the weekly/monthly starters, leavers and changes list supplied byHR.Update all relevant databases and paperwork as required.Ensure all users have up to date andappropriate recordsin relation to NHS CIS and local applications.Inform other DigitalServices departmentsasrequired. Also ensure that user access is both created and removedin a timely mannerandin accordance withaccepted National and local standards.
16.
General office support dutiesincluding:establish andmaintainoffice systems and procedures
17.
The post holder must continuously develop their skills and stay up to date with future strategic and operational changes within Registration Authority, cascading this information to the wider community.
18.
Undertake other duties not specified within the Job Description but within the general scope of the post asdeterminedby the Digital Delivery Supervisor.
Person Specification
Qualification
- To have been educated to GCSE A-C Level qualification or equivalent standard
- Evidence of computer systems training to a minimum of ECDL or equivalent with evidence of ongoing personal and management development
- Have undertaken the NHS CIS User Registration Service User Registration Course
- A-level qualification in a related discipline,
Previous Experience
- A basic understanding of the Standards that are applied to the protection of patient information within the NHS
- A working knowledge of the National RA policies and procedures
- Experienced MS Office
- Email and Internet experience
- Maintenance of complex database records
- Evidence of working within a team
- NHS CIS - UIM
- Good NHS experience within an informatics environment
Evidence of particular
- Excellent interpersonal Skills
- Good negotiation Skills.
- Excellent administration skills.
- Good organisational skills.
- Ability to work under pressure
- Excellent communication skills working at all levels of professional hierarchies, facilitation, change management and team working.
- Awareness and Knowledge of the dignity in care agenda.
- Ability to evidence/demonstrate key values and behaviours in line with the Trust framework: Patient Centred Safety Compassion Respect and Excellence
- Advanced Microsoft skills
- Working knowledge of NHS practises for the management of information.
Specific Requirements
- Drive and enthusiasm
- Ability to work on own initiative and as part of a team pursuing strategic goals
- Self-motivated.
- Mobile - Able to travel between Trust Sites
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
United Lincolnshire Hospitals NHS Trust
Address
Lincoln County Hospital
County Hospital, Greetwell Road
Lincoln
LN2 5QY
United Kingdom
Employer's website
https://www.ulh.nhs.uk/