Document Controller

Salary - £33,355 Work Type - Hybrid Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP Role Type - Permanent Employment Type - Full Time Working Hours - 37.0 Hours per Week

United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.

We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.

We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.

We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.

Benefits

• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
• A comprehensive healthcare plan through our company-funded scheme
• MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
• Best Doctors
• Salary Finance
• Wealth at Work courses
• Deals and discounts
• EVolve Car Scheme
• Employee Assistance Plan
• Mental health first aiders
• ShareBuy
• MORE Choices flexible benefits
• Enhanced parental leave schemes

Job Purpose

We have a great opportunity for Document Controllers to join us! You will act as a focal point for all OT document management to support the change management processes in Technology Services.

Ensuring compliance with the UU engineering standards, technical assurance processes and “business as usual” processes used to carry out site work across the OT estate.

Accountabilities & Responsibilities

• Proactive management of workloads and queues relating to data request requirements across the database repository and digital systems
• Provide reports and analysis of outstanding and completed data requests
• Management of the reporting on current position in relation to outstanding data request workloads across the OT Operations team
• Assist in the optimisation of the OT database repository and improving change management performance
• Liaising and co-operating with other Operational and Work Management teams in order to deliver quality and timeliness of services utilising the database repository and digital systems
• Customer focus, balancing the demands and building relationships with multiple clients
• Adhere to all relevant Health and Safety processes, procedures and guidelines
• Co-ordinate and actively manage support tickets raised with 3rd party vendors to drive resolution within agreed SLAs including overseeing the transfer of confidential information in a secure method.
• Responsibility for user administration process and user configuration within OT systems

Technical Skills & Experience

• Understanding of the Regulatory and CNI standards for Water Industry Security
• A good knowledge and non-theoretical understanding of the OT systems
• Working knowledge of Information Security good practice
• Understand the wider water regulatory framework and ensure OT operations team activities compliance within those requirements
• Excellent team working and customer service skills
• Basic understanding of Microsoft operating systems
• Demonstrate an ability to deal with sensitive issues in a diplomatic manner
• Full UK driving license

• This role may not be eligible for sponsorship

We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.