Metering Lead

Salary - £48,979.00 Work Type - Onsite Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP Role Type - Permanent Employment Type - Full Time Working Hours - 37.0 Hours per Week

United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.

We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.

We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.

We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.

Benefits

• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
• A comprehensive healthcare plan through our company-funded scheme
• MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
• Best Doctors
• Salary Finance
• Wealth at Work courses
• Deals and discounts
• EVolve Car Scheme
• Employee Assistance Plan
• Mental health first aiders
• ShareBuy
• MORE Choices flexible benefits
• Enhanced parental leave schemes

Job Purpose

As Metering Lead you will manage a high performing team to deliver business critical activities, through performance management, motivation and development.

Ensuring that key activities are prioritised and work managed effectively to achieve regulatory and market SLA performance. Playing a key part in the management and delivery of Developer Services and Metering activities and the associated results published in peer comparison reports by MOSL and your team will be expected to play a central role in driving performance and any associated improvements.

Accountabilities & Responsibilities

• Day to day management of a team of Data Analysts/Case Managers/Customer Advisors – accountable for workforce planning, forecasting & submission of teams leave, overtime, bonus etc
• Ownership of the day-to-day management of all workstreams, supporting with any associated reporting
• Stakeholder management and building strong working relationships with external and internal parties to provide exceptional services and give and receive feedback on how these may be improved
• Play a central role in driving performance and develop a strong technical understanding within the team to deliver improved performance
• At the forefront of best practice in coaching techniques, using different styles and approaches, sharing insight and best practice to deliver a continuous improvement culture
• Lead daily/weekly jeopardy management meetings with managers/contractors and team huddles/meetings

Technical Skills & Experience

• Full understanding of all industry measures for BRMEX/CMEX/DMEX/OPS/MPS and GSS requirements with the ability to translate strategy into operational activities compliance being a main focus
• Good technical knowledge of all aspects of metering and associated equipment and understanding of AMR, Network monitoring, Smart metering technologies  & and fixed Network solutions
• Excellent technical knowledge & understanding of JIRA, CMOS, Metering Salesforce, WALTO/ALTO and Temetra
• Microsoft Office skills in particular Excel for report production, Word, Power Point and SharePoint
• Self-motivated with the ability to motivate others with a strong performance drive
• Strong organisational & planning skills to ensure that activities are allocated, prioritised and managed through to completion within given SLA’s
• Ability to make judgements and decisions on technical issues based on an excellent understanding of wholesale requirements for both the immediate and long term future of the business
• Ability to be mainly self-sufficient within the role with a heavy reliance on maintaining all controls and audits effectively with minimal support 

• This role may not be eligible for the visa sponsorship

We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.