Product & Solutions Manager

The Role

Do you have a passion for technology and working with multiple stakeholders to deliver business performance Are you ready to shape the future of how we monitor and control our water and wastewater systems?

We have an exciting opportunity for a Product Owner to lead the strategy, development, and continuous improvement of our Monitoring & Control (M&C) Systems and Alarms, including core platforms like Schneider GeoSCADA and AVEVA Pi.

In this pivotal role, you’ll represent Operations, owning the Alarm Strategy and driving innovation as we evolve toward more intelligent, responsive systems. You’ll define a clear product vision, build and maintain a strategic roadmap, and collaborate across technical and non-technical teams to deliver impactful solutions that enhance performance and resilience.

You’ll be the voice of our colleagues, championing user needs and ensuring our systems meet the demands of a dynamic operational environment. From governance and stakeholder engagement to execution and performance analysis, you’ll be at the heart of our digital transformation journey.

Key Accountabilities

• Product Ownership & Strategy: Shape and communicate a compelling product vision aligned with business goals, colleague insights, and market trends. Drive innovation to enhance system capabilities and user experience.
• Roadmap Leadership: Build and maintain a strategic product roadmap, prioritising features that deliver maximum value. Ensure alignment and buy-in from stakeholders across the organisation.
• Stakeholder Engagement: Collaborate with cross-functional teams to deliver high-quality solutions. Act as the link between technical and operational teams, translating needs into actionable outcomes.
• Customer-Centric Development: Champion the voice of colleagues throughout the product lifecycle. Lead continuous improvement initiatives to optimise system performance and user satisfaction.
• Execution & Delivery: Oversee the delivery of product initiatives, managing risks, dependencies, and timelines. Lead testing coordination and sign-off to ensure robust implementation.
• Performance & Governance: Define and monitor KPIs to measure product success. Govern system access and licensing, ensuring compliance and efficiency.
• Alarm Strategy & Governance: Own and evolve the Alarm Management Strategy, driving best practice in design and operation. Lead governance forums and ensure adherence to policies and standards.

Essential Skills & Experience

• Proven experience in owning and driving product strategy, with a strong sense of accountability for performance, innovation, and delivery.
• Must hold a full UK driving licence to support travel requirements.
• Degree level education or equivalent experience in a similar role.
• In-depth knowledge of monitoring and control systems, including Schneider GeoSCADA, AVEVA Pi, and SCADA, with the ability to quickly understand other IT/OT systems.
• Expertise in alarm and alert management, including best practice in visualisation and turning insights into action.
• Strong ability to translate business needs into clear product requirements, ensuring solutions deliver real operational value.
• Excellent stakeholder engagement and interpersonal skills, with the ability to influence across a matrixed organisation.
• Solid understanding of the digital technologies and data flows that underpin monitoring and control solutions.
• Confident decision-maker with a proactive approach to product ownership and leadership.

About Us

Salary - Competitive SalaryWork Type - HybridJob Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LPRole Type - PermanentEmployment Type - Full TimeWorking Hours - 37.0 Hours per Week

United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier Northwest of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.

We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.

We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.

We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.

Benefits

• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Up to 10.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
• A comprehensive healthcare plan through our company-funded scheme
• MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
• Best Doctors
• Salary Finance
• Wealth at Work courses
• Deals and discounts
• EVolve Car Scheme
• Employee Assistance Plan
• Mental health first aiders
• ShareBuy
• MORE Choices flexible benefits
• Enhanced parental leave schemes