3rd Line IT Technician

3rd Line IT Technician

Skipton | £35,000 - £50,000 + Company Car

Excellent Benefits: 25 days holiday plus your birthday off, bonus scheme, company car, pension scheme, private medical insurance, healthcare and wellbeing scheme, life insurance, free parking, gym membership, and regular company events.

Hours: Full-time, Monday to Friday 9 – 5pm - office-based with travel required

An excellent opportunity for experienced and proactive 3rd Line IT Technician to join a well-established and growing IT support company based in Skipton. This is a fantastic opportunity to join a friendly and supportive team, working in a fast-paced environment where no two days are the same.

As a key member of the MSP team, you’ll act as an escalation point for technical issues and provide both remote and on-site support to customers. This is a varied role where you'll work across a broad tech stack, helping to deliver excellent service to a wide customer base.

Key Responsibilities:

• Act as the final escalation point for the Service Desk team
• Deliver high-quality technical support and solutions to clients
• Oversee technical projects from start to finish
• Attend client sites to provide on-site support
• Collaborate with colleagues to meet team goals and ensure customer satisfaction

Experience:

• Proven experience in a 3rd Line IT Support role
• Knowledge across: Windows Server, Azure, Exchange, Office 365, Active Directory, Networking, Firewalls, WAN, HyperV, Veeam, QNAP, Sonicwall, VoIP, and Aruba
• Strong communication and time management skills
• Ability to manage projects and work under pressure
• Positive, reliable, and professional attitude

If you have the experience and are looking for a new challenge, apply now or contact Louise at Unity Resourcing