Technical Customer Enablement Manager (AI & Cyber Security)

Technical Customer Enablement Manager (AI & Cyber Security)

Location: London, UK (Hybrid – 3 Days Onsite)

Employment Type: Full-Time, Permanent

Salary: Competitive + Benefits

About the Role

We are seeking a highly motivated Technical Customer Enablement Manager to join an innovative, AI-driven cybersecurity SaaS organisation transforming how security teams manage cyber risk, asset visibility, and operational resilience.

This role sits at the intersection of Customer Enablement, Cyber Security, Product, Customer Success, AI, and Technical Training. You will leverage your cybersecurity expertise to create impactful onboarding programmes, technical learning resources, solution demonstrations, and customer adoption strategies that help security teams unlock the full value of an AI-powered security platform.

Working closely with Product, Sales, Engineering, and Customer Success teams, you will transform complex cybersecurity and AI concepts into engaging educational experiences, driving platform adoption, customer success, and long-term retention.

This is an ideal opportunity for someone with experience in Technical Customer Success, Customer Enablement, Security Operations, Technical Training, Solutions Consulting, Security Engineering, or Cybersecurity SaaS, who enjoys combining technical expertise, customer engagement, content creation, and AI innovation.

Key Responsibilities

Customer Enablement & Adoption

• Design and deliver comprehensive customer onboarding programmes from initial platform deployment through advanced use cases and API integrations.
• Drive customer adoption, product engagement, and time-to-value through structured enablement strategies.
• Develop customer success frameworks, adoption plans, and measurable success metrics.
• Act as a trusted advisor to Security Analysts, Security Engineers, Security Architects, Security Managers, and CISOs.

Technical Content Creation

• Build and maintain a scalable library of customer enablement assets including:
• Video tutorials
• Product walkthroughs
• Interactive guides
• Webinars
• Knowledge base articles
• Technical documentation
• Best-practice playbooks
• Social and community content
• Translate complex cybersecurity, AI, automation, and compliance concepts into practical educational resources.

AI & Security Solutions Enablement

• Showcase how AI-powered workflows can improve security operations, risk management, vulnerability management, and cyber asset visibility.
• Develop reusable templates, use cases, and demonstrations that highlight customer value.
• Create enablement content around AI assistants, Large Language Models (LLMs), automation workflows, and security analytics.

Training & Customer Engagement

• Deliver live customer training sessions, workshops, webinars, office hours, and technical demonstrations.
• Support enterprise customers throughout onboarding, implementation, and adoption phases.
• Facilitate technical discovery sessions and identify opportunities to expand platform usage.

Product & Cross-Functional Collaboration

• Work closely with Product Management, Engineering, Sales, and Customer Success teams to improve customer outcomes.
• Gather customer feedback and provide actionable insights that influence product roadmap decisions.
• Serve as the voice of the customer and security practitioner within the organisation.

Technical Enablement Infrastructure

• Maintain a robust self-service knowledge base and customer education ecosystem.
• Create in-app guidance, onboarding journeys, and interactive templates.
• Identify opportunities to automate customer education and reduce support dependency.

Required Skills & Experience

Customer Enablement & Success

• Experience in Technical Customer Success, Customer Enablement, Technical Training, Solutions Engineering, Sales Engineering, or Customer Education within a B2B SaaS environment.
• Proven track record driving customer adoption, engagement, retention, and product utilisation.

Cyber Security Expertise

• Strong understanding of:
• Security Operations (SOC)
• Cyber Asset Management
• Vulnerability Management
• Exposure Management
• Attack Surface Management
• Security Risk Management
• Security Compliance
• Threat Intelligence
• Security Automation
• Understanding of how modern security teams operate and manage cyber risk.

Technical Skills

• Experience working with APIs, integrations, workflow automation, and SaaS platforms.
• Familiarity with AI, Generative AI, Large Language Models (LLMs), prompt engineering, and AI-assisted workflows.
• Working knowledge of JavaScript, React, or frontend technologies is highly desirable.
• Comfortable learning and demonstrating technical products.

Content & Communication

• Exceptional presentation, communication, storytelling, and stakeholder management skills.
• Proven ability to create engaging technical content across multiple formats.
• Experience delivering webinars, workshops, product demonstrations, and technical training.

Collaboration

• Experience working cross-functionally with Product, Engineering, Sales, Marketing, and Customer Success teams.
• Ability to influence without authority and manage multiple initiatives simultaneously.

Preferred Experience

• Cybersecurity SaaS experience.
• Security Operations Centre (SOC) background.
• Security Engineering, Security Architecture, or Security Consulting experience.
• Experience with AI-powered products and customer education programmes.
• Familiarity with CAASM, Attack Surface Management, Exposure Management, and Security Automation platforms.
• Experience building customer communities, learning academies, or enablement frameworks.

Technical Customer Enablement, Customer Success Manager, Technical CSM, Customer Education, Customer Adoption, Product Adoption, Technical Training, Product Enablement, Cyber Security, Cybersecurity SaaS, Security Operations, SOC, Vulnerability Management, Exposure Management, Attack Surface Management, Threat Intelligence, Security Automation, Security Engineering, Security Architecture, Risk Management, Compliance, AI, Generative AI, LLM, OpenAI, Prompt Engineering, APIs, Integrations, Workflow Automation, JavaScript, React, Product Training, Webinars, Technical Documentation, Knowledge Base, Customer Onboarding, Solutions Engineering, Sales Engineering, Technical Consultant, Technical Evangelist, Security Consultant, SaaS Enablement, Customer Experience, Enterprise Software.