IT Systems Coordinator

Our client is a leading manufacturing business based in Colchester. As the business continues to grow, they are looking to recruit an experienced and proactive IT Systems Coordinator to join their team. This is a hands-on, multi-faceted role supporting both infrastructure and business-critical applications.

One of the key projects will be assisting the migration from the existing system (Intact IQ) to an alternative application (cloud based).

This is not a people-management role. You'll work closely with our MSP and ERP implementation partner, with the opportunity to grow into greater systems ownership post go-live.

Responsibilities:

ERP Management

• Support the implementation partner and internal users during the rollout of a new cloud ERP system (Infor CSI) - e.g., requirements gathering, UAT coordination, training support and documentation
• Maintain and update system configuration and master data under guidance to support process improvements (raising change requests where appropriate

IT Infrastructure Support

• Provide day-to-day IT support across servers, PCs, and core services; perform routine checks and basic administration (patching/user tasks) and escalate to the Managed Service Provider (MSP) for complex issues.
• Coordinate with the MSP for maintenance, upgrades, backups, security updates and incident resolution.
• Monitor network and connectivity (Cisco/Meraki) and log/escalate faults; assist with on-site troubleshooting.

Business Systems & Applications

• Provide 1st/2nd line application support for Intact IQ and, as it is implemented, Infor CSI (user setup, triage, basic fixes, vendor escalation).
• Support key business applications such as SolidWorks (installation/licensing/helpdesk + escalation).
• Produce and maintain operational reports using SQL queries and existing reporting tools; support ad-hoc data extracts for the business.
• Work with stakeholders to capture requirements and improve processes, helping translate needs into tickets/configuration changes.

Microsoft Office 365

• Administration and support of Office 365, SharePoint Online, Teams, and the company Intranet.
• Development and support of business applications using Microsoft PowerApps.
• Automating tasks and processes using Excel Macros/Power Automate where applicable.

Telephony & Communications

• Support day-to-day administration of 3CX (user setup, extensions, call routing changes) and escalate VOIP/network issues to MSP/provider as required.

Requirements

• Manufacturing/distribution process understanding (order-to-cash, procure-to-pay, MRP basics, inventory/traceability)
• Experience supporting systems through the lifecycle (requirements capture, testing/UAT, training support, and BAU support) with the opportunity to take on more ownership over time.
• Strong understanding of Windows Server environments.
• Solid experience with Microsoft SQL Server (strong SQL query/report writing essential).
• Working knowledge of Office 365 administration and SharePoint.
• Experience developing or supporting PowerApps.
• Familiarity with 3CX phone system administration.
• Experience managing or collaborating with Managed Service Providers.
• Understanding of Meraki network devices (switches/APs).
• Strong Excel skills, including experience building or editing VBA Macros.
  Excellent communication skills - ability to translate technical issues for non-technical users.
• A proactive, self-starter who enjoys solving problems and improving systems.
• Strong time management and ability to prioritise in a busy environment.
• Infor CloudSuite Industrial (CSI) experience.
• Exposure to ERP implementations or go-live support (cutover/hyper care) is an advantage.
• Experience working with vendors/implementation partners is beneficial.
• Good change management skills.

Benefits

• Salary- £40,000- £50,000
• Profit related bonus scheme
• Free snacks and hot drinks
• Monthly staff meetings with free lunch
• 22 days of paid holiday plus bank holidays increasing to 25 days with service
• on-site parking
• Monday- Friday 07.30am- 16.30pm (office based)

IND25