IT Support Technician Apprentice
This apprenticeship is an excellent opportunity to start a career in IT. You will gain hands‐on experience providing IT support across the trust and develop practical skills in IT support, networking and systems administration.
Role
- Provide first line IT support to office staff
- Assist with setup and maintenance of computers, laptops, printers and mobile devices
- Support installation and configuration of networking equipment including routers, switches and WI-FI systems
- Help troubleshoot hardware, software and connectivity issues
- Support cloud-based systems such as Microsoft 365 and remote access tools
- Learn and follow company procedures, health and safety, and data protection policies
- Provide excellent customer service when assisting colleagues.
- Active Directory and user account management
- Cyber security
- Device deployment and imaging
- Cloud technologies and remote support
- IT service management and ticketing systems
- Audio-visual and classroom technology support
Training
- Information Communications Technician Level 3
- Training will take place at University Academy Holbeach
- Training will be 6-hours per week off the job and also on the job training
There is potential for a permanent position after the apprenticeship for the right person.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- UNIVERSITY ACADEMY HOLBEACH
- Working Week
- Monday - Friday, 37 hours per week, working hours TBC
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 2
- Closing Date
- Friday, 10th July 2026
- Start Date
- Monday, 13th July 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
- Physical fitness
Qualifications
- English GCSE, grade 4 (Essential)
- Maths GCSE, grade 4 (Essential)
About the Employer
University Academy Holbeach
University Academy Holbeach is a co-educational secondary school and sixth form located in Holbeach, near Spalding in Lincolnshire. It serves students aged 11–18 and is part of the University of Lincoln Academy Trust.