Digital Innovation Hub Engagement and Service Manager
Job summary
Are you passionate about innovation and making a real difference in healthcare? University College London Hospitals NHS Foundation Trust (UCLH) is seeking an Engagement and Service Manager to join our Digital Innovation Hub (DIH).
The Digital Innovation Hub brings together clinicians, researchers, industry partners and innovators to accelerate the development, testing and adoption of cutting-edge digital technologies that improve patient care, staff experience and NHS services. As the Hub continues to expand its partnership with University College London, we are looking for a highly organised individual to help grow our innovation community and strengthen engagement across both organisations.
This is a unique opportunity to work at the intersection of healthcare, research and technology. You will lead activities that raise awareness of the Hub's offer, build relationships with stakeholders across UCLH, UCL and external partners, and organise events that bring together innovators. You will play a central role in managing the Hub's project intake and governance processes, ensuring new ideas are reviewed efficiently and innovators receive an excellent experience.
The ideal candidate will have experience in stakeholder engagement, communications, programme or operational coordination. Strong organisational skills, excellent written and verbal communication, and the ability to build productive relationships with a wide range of audiences are essential.
Main duties of the job
As the Engagement and Service Manager, you will play a key role in supporting the growth and day-to-day operation of the UCLH Digital Innovation Hub. Working across UCLH, University College London (UCL) and external partners, you will help build a thriving innovation community by promoting the Hub's activities, developing stakeholder relationships, and creating opportunities for collaboration between clinicians, researchers, academics and industry.
You will plan and deliver engagement activities, including workshops, presentations, networking events and promotional campaigns. Working closely with communications teams, you will create high-quality engagement materials, maintain the Hub's digital presence, and increase awareness of the Hub's offer and impact.
A core part of the role involves coordinating the Hub's innovation intake process. You will act as a point of contact for innovators, manage project proposals through governance processes, maintain accurate records, and ensure applicants receive clear and timely communication.
You will also support governance forums through agenda preparation, minute-taking, action tracking and reporting, helping to ensure effective oversight of the innovation portfolio. In addition, you will monitor pipeline activity and performance metrics, producing reports and dashboards for stakeholders.
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:o University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)o National Hospital for Neurology and Neurosurgeryo Royal National ENT and Eastman Dental Hospitalso University College Hospital Grafton Way Buildingo Royal London Hospital for Integrated Medicineo University College Hospital Macmillan Cancer Centreo The Hospital for Tropical Diseaseso University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
This is a varied role combining stakeholder engagement, communications, operational management and programme coordination, offering the opportunity to support innovative projects that improve patient care and drive digital transformation across UCLH and the wider NHS.
Come and be a part of the best NHS trust in England to work for, according to our staff*
* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.
UCLH recognises the benefits of flexible working for staff To find out more, visit: Flexible working.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Person Specification
Knowledge and Qualifications
- Degree and/or an appropriate professional qualification or equivalent
- Knowledge of stakeholder engagement, communications, or marketing acquired through qualification to post graduate diploma level or equivalent relevant experience
- Sustained record of continued professional development
Experience
- Planning and delivering stakeholder engagement activities in a complex organisation,
- Experience working in an NHS and/or a research environment
- Experience of working with academic or research partners
- Operating intake, selection, or application processes
- Producing professional communications materials
- Providing support to governance forums or committees
- Experience working in a programme or portfolio environment
- Experience drafting funding grants
Skills and Abilities
- Strong organisational skills managing multiple workstreams
- Influencing, persuasion and relationship-building skills
- Ability to work flexibly in a changing environment
- IT literacy (Microsoft Office, SharePoint, project management tools)
- Ability to form excellent stakeholder relationships
Communication
- Excellent written and verbal communication skills
- Ability to present information clearly to diverse audiences
Specific Requirements
- Ability to work flexibly across UCLH and UCL sites
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
University College London Hospitals NHS Foundation Trust
Address
University College London Hospitals
250 Euston Road
London
NW1 2PG
United Kingdom
Employer's website
https://www.uclh.nhs.uk