Electronic Health Records (EHR) System Analyst / Designer
Job summary
We are looking to recruit and train enthusiastic healthcare and administrative professionals with a keen interest in digital healthcare to join our Electronic Health Record (EHR) team. Successful candidates will join an experienced and diverse team of analysts supporting UCLH's Epic EHR and our wider digital partnerships.
Patients are at the centre of everything we do. Epic helps us deliver safer, more efficient and patient-centred care by giving staff and patients access to the right information, in the right place, at the right time. Our team also supports the Royal National Orthopaedic Hospital (RNOH) and will play an important role in future Epic Connect partnerships.
We have vacancies within the following teams:
- Outpatients, Interoperability and Research
- Inpatients, ED, Theatres and Maternit
If you have a particular area of interest & have any questions, please contact the relevant deputy delivery manager:
- Byron Lau, EHR Deputy Delivery Manager for Outpatients, Interoperability and Research (byron.lau2@nhs.net)
- Susan Castilo, EHR Deputy Delivery Manager for Inpatients, ED, Theatres and Maternity (susan.castillo@nhs.net)
Main duties of the job
We work closely with clinical, administrative & managerial staff, analysing their processes & helping them agree clinical best practice standards & workflows. We modify Epic to reflect & support these working practices. We test changes to ensure they fulfil organisation requirements, are safe, & work as expected. We provide end-user support using specialist application knowledge through regular meetings & incident investigation & resolution. We have excellent relationships with departmental leads, super-users & subject matter experts. We have a rolling upgrade programme which delivers new features & functionality.
Candidates already Epic certified will be employed at band 7. Otherwise, you will start at band 6 & undertake a period of training to obtain certification. You will progress to Band 7 when you achieve this & demonstrate competence via assessment across all role elements.
Applicants without an Epic certification will be required to sufficiently score on an Epic aptitude assessment (the Sphinx test) prior to interview.
To be successful in this role, you should have a good understanding of NHS inpatient services, ideally some experience in using and/or configuring EHRs, & have enthusiasm to improve services through digital technology.
Post holders will need to spend at minimum one day on site per fortnight, depending on business need. This post would therefore be suitable for staff who are looking for hybrid opportunities.
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.We provide first-class acute and specialist services across eight sites:
o University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)o National Hospital for Neurology and Neurosurgeryo Royal National ENT and Eastman Dental Hospitalso University College Hospital Grafton Way Buildingo Royal London Hospital for Integrated Medicineo University College Hospital Macmillan Cancer Centreo The Hospital for Tropical Diseaseso University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Job description
Job responsibilities
For the full Person Specification & more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Post holders will need to spend at minimum one day on site per fortnight, depending on business need. This post would therefore be suitable for staff who are looking for hybrid opportunities
Come and be a part of the best NHS trust in England to work for, according to our staff*
* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.
UCLH recognises the benefits of flexible working for staff To find out more, visit: Flexible working
Person Specification
Knowledge and Qualifications
- Educated to Masters level, equivalent professional qualification including professional registration or equivalent experience
- Excellent operational knowledge of the advertised area including relevant operational policies and procedures
- Epic Certification
Experience
- Ability to understand the requirements of and work effectively within a demanding project environment
- IT or software configuration experience
- Previous experience of working within complex cultural environment
- Understanding of clinical, administrative and /or operational workflows and processes within a hospital environment
- Knowledge of medical terminology
- Experience of supporting change management
- Previous NHS or healthcare experience
Skills and Abilities
- Ability to understand highly complex problems, analyse and document workflows and current practice, identifying opportunities for change
- The ability to maintain issues logs and work to a project plan
- Sound organisation and planning skills ability to prioritise a demanding workload in a high pressure and very challenging environment, maintaining delivery of quality outputs to tight deadlines and frequent interruptions
- Have the ability to work alone as well as working with other work streams when and where necessary
- Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint
- Ability to impart knowledge and/or present to others in a clear and concise manner
- Able to work collaboratively with own team members as well as those in other application teams
- Good analytical and project management skills
- Advanced keyboard skills
Communication
- Excellent written and verbal communication with the ability to communicate with staff at all levels in the organisation, including clinical staff and managerial staff as well as with external suppliers
Personal and People Development
- Confident in working with, negotiating with, and motivating clinical staff, medical consultants and/or other senior managers
- Ability to make decisions based on highly complex facts or situations requiring analysis, interpretation, or comparison of a range of options
Responsibilities towards promoting Equality Diversity and Inclusion
- Demonstratable understanding of the Equality, Diversity, and Inclusion and/or Knowledge of the NHS obligations under the Equality Act 2010 and the Public Sector Equality Duties
Specific Requirements
- Provide support to end-users through regular meetings and by participating in a 24/7 and/or on call rota during Go-live or system upgrades as may be necessary
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
University College London Hospitals NHS Foundation Trust
Address
University College London Hospitals
250 Euston Road
London
NW1 2PG
United Kingdom
Employer's website
https://www.uclh.nhs.uk