Receptionist

Job summary

An exciting opportunity has arisen for a receptionist to join the UCH Outpatients Department. You will be part of an outpatient team delivering a frontline administrative support service to both patients and clinical teams.We are seeking an enthusiastic individual who enjoys working within a busy multi-disciplinary outpatient team to support in the delivery of a high-quality outpatient service. You will work collaboratively to provide full clinic receptionist and administrative support to various clinical teams, patients and visitors across the three medical specialties outpatient departments. This is a permanent contract for 37.5 hours per week with shifts spanning across our operational times of 8am-6pm.

Main duties of the job

The successful candidate must have excellent customer service and communication skills, you will need to be enthusiastic, self-motivated with a pro-active approach towards teamwork and service delivery. You will have a high degree of empathy, diplomacy and sensitivity with an acute awareness of the needs of both patients' and the clinical teams.In addition, you should have good organisational skills supported by previous administrative experience. You will be required to possess a competent level of IT skills using Microsoft Office software packages, experience in the use the Epic (Patient administration Record) or similar IT systems will be an advantage but not essential.This is an actively busy role and the successful candidate is required to be able to demonstrate the Trust values, and meet the responsibilities of the job description and person specification. With customer service being a high priority, you will have the ability to respond effectively and respectfully and to patient queries, whilst undertaking the full complement of administrative duties including outcoming clinic appointments, scanning documents to EPIC and checking patients in.You will also share our vision to continually improve our patient's experiences across our outpatient departments and be a part of a team heavily invested in a commitment to providing an exceptional service to all stakeholders.

About us

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:o University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)o National Hospital for Neurology and Neurosurgeryo Royal National ENT and Eastman Dental Hospitalso University College Hospital Grafton Way Buildingo Royal London Hospital for Integrated Medicineo University College Hospital Macmillan Cancer Centreo The Hospital for Tropical Diseaseso University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.