Senior Digital Communications Officer
Job summary
Communication and MDT working A significant part of the role involves communicating complex, sensitive information to patients, parents and carers -- including diagnosis of hearing loss, implant suitability, and managing expectations. This includes joint working with speech and language therapists, psychologists, teachers of the deaf, and ENT/AVM consultants, as well as liaising with CI manufacturers and external agencies.
Management and leadership The post holder takes responsibility for day-to-day organisation within the paediatric CI service -- including rostering, managing leave and sickness, stock ordering, and ensuring sufficient clinical cover. They line manage junior staff through supervision, appraisal, and objective setting, and support recruitment.
Education and research Training and supervising junior audiologists and students is expected, as is contributing to audit, research, and CPD. There is an expectation of presenting or publishing at a national or international level over time.
Operational Timely and accurate record-keeping in Trust systems (Epic, AuditBase etc.), report writing for GPs and local caregivers, monitoring waiting lists and referral trends, and ensuring equipment calibration and health and safety compliance.
Main duties of the job
o Take a lead in planning, designing and producing digital and print content to share the innovative research taking place across the UCLH and UCL Joint Research Office (JRO) and the BRC. o Create and edit photographic and video content and oversee contractors on media projects.o Support design of digital and print communications materials for staff across the JROo Write and publish news stories, newsletters, social media posts, UCLH intranet and new channels, such as digital screens across our hospitalso Work with the Research Communications Manager to implement a new research communications strategy, with a focus on supporting research inclusion and growing our commercial research portfolioo Embed consistent and meaningful evaluation of digital engagement and social media.o Proactively monitor trends in digital engagement and social media use across central government, the NHS, the wider public sector and elsewhere to identify and then apply best practiceso Support team members with the planning, promotion and delivery of community engagement events and research open days
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:o University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)o National Hospital for Neurology and Neurosurgeryo Royal National ENT and Eastman Dental Hospitalso University College Hospital Grafton Way Buildingo Royal London Hospital for Integrated Medicineo University College Hospital Macmillan Cancer Centreo The Hospital for Tropical Diseaseso University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. Come and be a part of the best NHS trust in England to work for, according to our staff** UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.UCLH recognises the benefits of flexible working for staff To find out more, visit: Flexible working. To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Person Specification
Knowledge and Qualifications
- Degree and/or an appropriate professional qualification or equivalent.
- Knowledge and experience of information systems used for the storage and retrieval of sensitive personal information
- Awareness of the requirement to maintain confidentiality and knowledge of the Data Protection Act
- Knowledge of requirements for accessible information
Experience
- Proven experience of print design to a professional standard as part of an organisation's efforts to publicise, communicate and raise the profile of its work
- Proven experience of storyboarding, making and editing videos to a professional standard as part of an organisation's efforts to publicise, communicate and raise the profile of its work
- Proven experience of planning, delivering and evaluating digital marketing campaigns to a professional standard as part of an organisation's efforts to publicise, communicate and raise the profile of its work
- Proven experience of photography to a professional standard as part of an organisation's efforts to publicise, communicate and raise the profile of its work
- Proven experience of designing organisations' newsletters
- Previous experience using website content management systems at work
- Previous experience of working within an organisation's branding and style guidelines and with complex requirements of different organisations
- Proven experience of writing clear and accurate copy for digital communications
- Previous experience of working in a communications team in a large and complex organisation preferably within the NHS
- Experience of social media and understanding of how best to use and evaluate different social platforms for a public body
- Experience of working in a non-routine environment, with demonstrable evidence of problem solving and resolving issues as they arise
- Experience of working in a customer facing environment, resolving queries and using initiative to ensure first-class service delivery
- Experience of supervising a team of staff, OR experience of project management and change methodology
- Experience of organising and running events including virtual events
- Proven experience and knowledge of accessibility in communications
Skills and Abilities
- Proficiency using Adobe Creative Cloud Suite
- Excellent design skills with a strong attention to detail
- Excellent IT skills
- Proven track record of working under pressure to strict deadlines and ability to prioritise effectively
- The ability to work co-operatively within a team and with both clinical and non-clinical staff
- Quality-focused with an innovative approach and the ability to solve complex problems
- Understanding and committed to patient confidentiality
- Ability to talk with a wide variety of people
- Evidence of political awareness and sensitivity to the high profile of the Trust
- Understanding of public services especially the NHS
- Understanding of search engine optimisation
Communication
- Able to clearly communicate complex or sensitive information
Personal and People Development
- A flexible and proactive attitude to a demanding work environment
- Able to work independently, managing own workload and allocating work appropriately to others
- Able to induct new staff into the department, providing training to new colleagues.
- A commitment to promoting equality and diversity in the workplace and in service delivery and development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
University College London Hospitals NHS Foundation Trust
Address
University College London Hospitals
250 Euston Road
London
NW1 2PG
United Kingdom
Employer's website
https://www.uclh.nhs.uk