Service Manager Trauma & Orthopaedics (T&O)

Job summary

An exciting opportunity has arisen in the Surgical Specialties Division at University College London Hospital NHS Foundation Trust, for a talented and dynamic Service Manager to assist in the management of our Trauma and Orthopaedic service.

You will support the Assistant General manager in overseeing the operational delivery of the Elective Orthopaedic Centre at Grafton Way Building, and work closely with the wider MDT and colleagues from across the NCL Orthopaedic Network to drive improvement of clinical services amongst a wide variety of other interesting improvement projects.

You will also lead administrative teams in providing excellent services to patients whilst being responsible for achieving performance targets including RTT, activity and workforce alongside managing both elective and non-elective pathways for patients.

This would be an ideal opportunity for a current service manager looking to gain experience in a busy and high performing surgical service or a driven individual thatpossessesthe qualities needed to take their first step int service management.

Main duties of the job

People ManagementLead and support administration teams in recruitment, training, appraisals, and disciplinary processes. Ensure effective service delivery, monitor patient pathways, and manage workloads. Mentor team members, promote teamwork, and address training needs. Develop staff engagement and customer service initiatives.

Financial ManagementManage staffing budget, optimize resources, and maintain financial control. Collaborate on efficiency improvements and cost-saving targets. Ensure quality controls to meet CQUIN targets and avoid financial penalties. Contribute to business cases.

Strategic Management and Service RedesignRedesign patient pathways in Trauma & Orthopaedics to maximize resources and enhance patient care. Provide flexible theatre scheduling to optimize utilisation. Lead projects within the service and report progress.

Electronic Health Record System (EHRS)Attend IT training and support EPIC developments and functionality.

Communication and Relationship SkillsLiaise professionally with hospital personnel. Resolve issues, handle queries, and manage messages. Empathize with patients during PALS and complaint investigations. Establish links with interfacing services to ensure effective patient care.

Access TargetsLead validation of patient pathways and data quality. Oversee data quality reports and improve data with team leaders. Plan demand and capacity, manage clinic and list templates, and escalate waiting time breaches as needed.

About us

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:o University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)o National Hospital for Neurology and Neurosurgeryo Royal National ENT and Eastman Dental Hospitalso University College Hospital Grafton Way Buildingo Royal London Hospital for Integrated Medicineo University College Hospital Macmillan Cancer Centreo The Hospital for Tropical Diseaseso University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.