Ward Administrator
Job summary
Critical Care at UCLH is seeking an enthusiastic and conscientious individual who enjoys working in an exciting and fast-paced multi-disciplinary team environment, to support us in the delivery of a quality service as a Band 4 Ward Administrator working flexibly across our 4 units (UCH T03 & T06, GWB, and WMS) as required.
This is an exciting opportunity to join UCLH. You will work collaboratively with three other Ward Administrators to provide full administrative services both at the Unit reception and with alongside clinical teams on our Intensive Care Units at University College London Hospital.
This is a permanent full- time role with working hours of 37.5 hours a week. You will have the option to work from either 08:00 - 16:00 or 09:00 - 17:00, 5 days a week.
Main duties of the job
The successful applicant will be entrusted with responsibility and expected to be self-motivating. They will carry out administrative and patient-facing duties including admitting patients on to our patient information system, uploading medical documents and collecting inpatient notes. They will be able to respond quickly and flexibly to emergencies and urgent queries, going above and beyond to deliver quality of service.
The post holder will also serve as lead for the room booking system and take ownership of the physical environment on-unit, attending environmental walks with clinicians and resolving technical problems.
They will be expected to provide cross cover with the other ward administrators during times of leave and heavy workload commitment, ensuring that the service provided meets the needs of senior departmental staff at all times. Patient experience is at the forefront of all that we do. You must demonstrate excellent customer skills with a can-do attitude. There will be opportunities to undertake training and professional development.
About us
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:o University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)o National Hospital for Neurology and Neurosurgeryo Royal National ENT and Eastman Dental Hospitalso University College Hospital Grafton Way Buildingo Royal London Hospital for Integrated Medicineo University College Hospital Macmillan Cancer Centreo The Hospital for Tropical Diseaseso University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Job description
Job responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Please note, due to anticipated high volumes of applications, this vacancy may close earlier than the listed closing date. You are advised not to delay submitting your completed applicationCome and be a part of the best NHS trust in England to work for, according to our staff*
* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.
UCLH recognises the benefits of flexible working for staff To find out more, visit: Flexible working.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Person Specification
Knowledge and Qualifications
- Educated to GCSE level or equivalent, including Grade C or higher in English and Maths
- Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act
- Level 3 in Business Administration, Customer, Service, Healthcare Support Services or equivalent qualification
Experience
- Knowledge of administrative procedures, acquired through training and/or previous experience of working in an administrative environment
- Previous demonstrable experience of working in a customer-facing environment, with knowledge of a comprehensive range of administrative procedures
- Experience of working in a non-routine environment, with demonstrable evidence of being able to respond to queries and deal with unpredictable situations as they arise
- Previous NHS experience, or experience of working in a healthcare setting
Skills and Abilities
- Excellent customer care, administrative and organisational skills
- Ability to prioritise, take ownership of tasks, respond to emergencies, and support clinicians where needed.
- Flexible and supportive approach to team working
- Ability to make decisions in a constantly changing environment, using judgement to deal with queries or escalate where necessary.
- Ability to quickly and effectively resolve queries relating to departmental processes, IT systems, or room bookings
- A willingness to undertake further training as necessary and relevant to meet the needs of the department/team
- Excellent IT skills, including Word, Excel, PowerPoint, Access/databases and the Internet/email
Communication
- Able to communicate clearly and sensitively with a wide range of patients, in situations where there may be barriers to understanding (e.g. language difficulties, anxious or distressed patients of relatives)
Personal and People Development
- Demonstrate a patient centred approach
Responsibilities towards promoting Equality Diversity and Inclusion
- Demonstratable understanding of the Equality, Diversity, and Inclusion
Specific Requirements
- Flexible approach to shift patterns and location, including flexibility regarding working hours (early mornings, evenings and weekends)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
University College London Hospitals NHS Foundation Trust
Address
University College London Hospitals
235 Euston Road
London
NW1 2BU
United Kingdom
Employer's website
https://www.uclh.nhs.uk