Access Manager
Job summary
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Please see below for detailed job description of the role.
Main duties of the job
As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to.
All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.
Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.
About us
University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.
Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.
We believe that using technology wisely shows strong time management and commitment to innovation. However, personalising your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.
At UHS, we're committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients.
At UHS, we proudly champion individuality, recognising that outstanding care is only possible with a diverse, inclusive team. We're committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.
Job description
Job responsibilities
Key Responsibilities Manage and support Access Team members Monitor patient tracking lists (PTL) and waiting times to prevent target breaches. Make sure booking processes follow the NHS Patient Access Policy. Work with clinical and managerial staff to fix bottlenecks and improve patient flow. Analyze performance data and present clear updates to senior managers. Contribute to the development of key performance indicators for the successful assessment of performance and to improve quality, productivity and efficiency of services, highlighting trends and anomalies as appropriate. Provide guidance and act as a subject matter expert on the Trust Access policy and act as the point of reference for queries relating to patient pathways.
What We Are Looking For Strong knowledge of NHS waiting times, RTT rules, and patient access targets. Proven experience in leading a team and solving complex problems. Great communication and digital skills, with experience using NHS patient systems (e.g., e-Referrals, eCaMIS, or similar PAS). Calm and positive attitude when working under pressure. flexible team player and a desire to provide a first-class service for patients and clinical teams
Person Specification
Qualifications / training required
- Degree or equivalent experience or training
- Good knowledge of a range of administrative systems and processes
- Proven skill in utilisation of data analysis IT systems and Microsoft office packages
- Wide breadth of speciality knowledge in relation to access activities
- Experience of developing programmes/systems that monitor and improve efficiency or safety in a healthcare environment
- Evidence of continuing professional development
- Evidence of project/programme management.
Previous or relevant experience necessary
- Significant operational and service management experience within a Health setting.
- Detailed specialist knowledge of health service and trust policy in relation to access and nationally agreed targets
- Proficient knowledge of all hospital computerised patient management systems
- Experience of dealing with non routine and complex problems, chasing progress and ensuring appropriate resource management
- Working in a collaborative multidisciplinary environment.
- Ability to collaborate and contribute to cost improvement and service improvement projects
- Experience of working directly with colleagues, commissioners, patients and their families in responding to complaints or queries related to access to services
- Able to demonstrate evidence of effective financial management.
- Experience of developing user/carer involvement.
- Experience of complex change management.
- Skills/experience of working with senior clinicians.
Skills
- Able to work independently with minimum supervision to analyse current processes and develop monitoring systems
- Articulate with highly developed communication skills with the ability to network and build relationships at all levels, including interpersonal skills, liaison and negotiation skills.
- IT skills and ability to develop these skills further
- Ability to prioritise work and adapt to changing deadlines
- Able to demonstrate attention to detail and accuracy in working with complex data and issues
- Approachable
- Polite and sympathetic with patients/families when raising concerns
- Motivated and motivational
- Team player
- Able to work under pressure
- Ability to work with others and to share knowledge and skill as required
Trust Values
- Patients First
- Always Improving
- Working Together
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
University Hospital Southampton NHS Trust
Address
Southampton General Hospital
Tremona Road
Southampton
SO16 6YD
United Kingdom
Employer's website
https://www.uhs.nhs.uk/home.aspx