Support Technician
Job summary
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Please see below for detailed job description of the role.
Main duties of the job
We are recruiting to replace a member of the End User Devices team. This team works as part of UHS Digital with a focus on hardware such as laptops, desktops, printers, tablets, and other supplementary digital equipment that isn't classed as a medical device.
The successful candidate will troubleshoot and resolve issues both face to face and remotely, and also work with the asset management team to ensure tracking of our digital assets.
About us
University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.
Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.
We believe that using technology wisely shows strong time management and commitment to innovation. However, personalising your recruitment application to highlight your unique skills and experiences is crucial. Relying too heavily on generic, AI-generated content instead of drawing from your own strengths and accomplishments may lead to your application being rejected if multiple candidates present identical or similar information.
At UHS, we're committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients.
At UHS, we proudly champion individuality, recognising that outstanding care is only possible with a diverse, inclusive team. We're committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.
Job description
Job responsibilities
Provide 2nd line support for all assigned systems and / or hardware, including fault finding, diagnosis and resolution of complex issues. This could include making edits to database records and configuration files, and reporting issues to software development teams.
Make configuration changes, or data corrections within assigned systems and / or hardware as required.
Ensure that calls that are referred onto 3rdparty suppliers for a resolution are monitored and have progress updates until resolution.
Process and resolve user service requests for relevant systems and / or hardware.
For an overview of the position, please refer to the attached Job Description and Person Specification document. This includes a detailed breakdown of the key responsibilities, role expectations, and the qualifications we are looking for.
Person Specification
Qualifications, knowledge and experience
- Degree or equivalent experience in application support
- Ability to explain IT issues to non-IT staff and extract relevant information from them to help diagnose IT problems
- Previous experience of working in an IT Support service
- Evidence of supporting users through change
- Relevant experience of IT systems administration/maintenance
- Good knowledge and understanding of Data Protection issues.
- Experience in presenting material to a range of stakeholders
- Previous or relevant experience of working within a Healthcare environment
- Basic knowledge of SQL
- Experience or knowledge of application testing
- Basic knowledge of any programming language(s)
- Previous experience of working on a large project
- Experience in people management / supervision
- Experience in desktop computing hardware such as laptops, desktops, monitors, printers, mobile devices
Trust Values and Behaviours
- Patients First
- Always Improving
- Working Together
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
University Hospital Southampton NHS Trust
Address
DIGI PC Support
Tremona Road
Southampton
SO16 6YD
United Kingdom
Employer's website
https://www.uhs.nhs.uk/home.aspx