Band 3 Administrator- Urgent Community Response / Virtual Wards

Job summary

Applications are invited for the post of Band 3 Administrator within Urgent Emergency Care which includes Care Coordination, Urgent Community Response, Virtual Wards in Solihull Community Services.

Division 7 focuses on the system working across Birmingham and Solihull between our health and social care partners. The Division brings together Solihull Community Services, our Discharge Hubs across all our acute hospital sites and UHBs intermediate care beds into a single management structure. Division 7 also works closely with Division 3 on the strategy and delivery of Older Persons Assessment and Liaison Team (OPAL), the multidisciplinary interface service based at our hospital's front doors.

The Solihull Urgent Community Response and Virtual Ward Team work as part of the Division to deliver Urgent Community Response, supporting patients within their own homes who are at risk of hospital admission to facilitate them being seen, assessed and treated at home. Virtual Wards aim to deliver intervention within the patient's usual place of residence to provide rehabilitation at home, supporting hospital avoidance and early supported discharge. The team work collaboratively with GPs, OPAL plus, West Midlands Ambulance Service, Solihull Community Nursing, Solihull Community therapy etc, with the aim to work as a multidisciplinary team to facilitate care delivered within the community.

Main duties of the job

We are looking to recruit an enthusiastic and committed administrator to join our friendly Admin team. This is a full time post which can be flexible within our shift times. The Admin Team support the Community Services teams based on Ward 10 at Solihull Hospital. We provide Admin cover between 8am and 6pm Monday to Friday and 9am -- 5pm Saturdays and Sundays. We also cover bank holidays throughout the year.

The role involves taking referrals over the telephone from GPs, Care Homes, other agencies and the general public. As part of the team, you will also undertake stock control and ordering, as well as supporting in meetings by taking minutes. You will work with the Admin Supervisor to support the Admin Team as well as the clinicians. You will need to be computer literate with excellent communication skills, passionate about working in the NHS and helping to support the local community.

This is a fantastic opportunity to join a friendly and supportive service. This is a very busy and dynamic work environment and as a Band 3 Clinical Administrator you will also have multiple responsibilities. Previous Reception / Clerical experience and customer service is essential.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.