Band 3 Booking Co-ordinator
Job summary
An exciting opportunity has arisen for a Booking Co-ordinator to working within the Imaging Department.
This is a full-time permanent vacancy
The successful candidate will provide a robust and structured booking service to the Imaging Department within the Queen Elizabeth Hospital Site, supporting all imaging modalities. To ensure that lists are filled and fully utilised to aid with meeting trust targets and KPI's. To provide a telephone service for patients managing appointments, recording and updating of information, management or incoming referrals and requests, manage patient admissions and provide all support for smooth patient admissions and discharges.
The successful candidate will be required to show they are a dynamic and well-organised individual, with excellent communication skills and an eye for detail.
Queen Elizabeth Hospital Birmingham sees over 27,000 patients every month. We carry out a wide variety of diagnostic investigations including MRI, CT and Ultrasound.
Main duties of the job
Attached you will find the personal specification document which provides more detail about the essential and desirable skills and the experience required for this role. Please review this when completing your application.
The post holder will be required to work by the trust values and have empathy and a sympathetic approach to patients, family and their carers, whilst managing complex and confidential information.
The department delivers a 7-day service, and it is therefore necessary for staff to work flexibly.
Full training will be given to the appointees in the use of the Trust patient information system Oceano and Radiology Information System (CRIS).
To discuss this post or to arrange a visit, please contact Kalvinder Bains (Imaging Bookings Office & Reception Manager) on 0757 603 7147.
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job description
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person Specification
Qualifications
- *Good general Education (E.g. GSCE English and Maths A-C, GCSE Level 9-4)
- *Business Administrative NVQ Level 3 or equivalent experience in an administrative role
Experience
- *Experience of dealing with the Public/Customer service experience
- *Experience of working with a range of Microsoft Office packages (e.g. Word, Excel and Outlook)
- *Experience of using IT systems
- *Experience of working in a busy environment
- *Experience of working in healthcare
Additional Criteria
- *Good Communication / customer care skills both written and compassion
- *Good keyboard / IT skills
- *Good organisation skills and ability to multitask
- *Good time management skills
- *Ability to deal professionally with enquiries from staff, patients, and visitors
- *Ability to solve problems
- *Understand confidentiality and apply the principles in everyday working practice
- *Ability to frequently pay attention to detail where there are often predictable interruptions in the work pattern
- *Work effectively and flexibly as part of a team to meet the needs of the service
- *Confident in dealing with people at all levels
- *Must be able to demonstrate an understanding of equality and diversity
- *Mature open and flexible approach to work
- *Demonstrates care and compassion
- *Good inter personal and communication skills
- *Good organisational skills
- *Team player
- *Conscientious
- *Demonstrates reliability, motivation and commitment
- *Ability to deal with stressful situations and sensitive issues
- *Ability to travel to multiple sites
- *Ability to work under pressure and deal with stressful situations.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
University Hospitals Birmingham NHS Foundation Trust
Address
Trustwide
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
United Kingdom
Employer's website
https://www.uhb.nhs.uk/jobs.htm