Band 3 Waiting List Coordinator

Job summary

We are looking for a motivated, organised and enthusiastic individual to join our Elective Inpatient Waiting List Team.

In this role you will be responsible for coordinating and scheduling patients for procedures, surgery & pre-operative assessments, helping to ensure a smooth and efficient elective care pathway. You will play a key role in the management of theatre & procedure bookings, supporting compliance with the Trust's 6-4-2 booking process and maximising the utilisation of available capacity whilst adhering to Policy and Protocol.

Building strong working relationships with consultants, theatre staff & specialty management teams to ensure seamless coordination of elective care services.

You will support the booking of urgent patients, 31 & 62-day cancer pathway patients & RTT long waiters ensuring all bookings are managed in line with national standards & government waiting time targets.

We are seeking a positive, proactive & adaptable team player who can work effectively both independently & collaboratively. Excellent communication, organisational skills and confidence in using Microsoft Office are essential. A compassionate and patient-focused approach, combined with strong listening skills will enable you to confidently manage patient enquiries and provide a high standard of service.

You will make a direct contribution to patient care, helping to ensure patients receive timely treatment while supporting the effective use of theatre capacity and improving the patient experience.

Main duties of the job

*Create documents / spreadsheets / reports as required using IT Systems

*Use Trust systems to input electronic data as required

*To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries

*Receiving and dealing with telephone enquiries as appropriate

*Input and look up data on Trust IT systems in accordance with Trust policy

*To assist colleagues as directed by the Supervisor/Line Manager in times of pressure of work

*Co-operate in the introduction of new technology and new working practices to ensure the smooth running of the department

*Liaise with staff and service users and external agencies to provide a point of contact for service users

*Liaise with other departments / teams as appropriate

*Deal effectively with complaints either face to face or on the telephone and escalate concerns where necessary

*Accurately record telephone messages and other enquiries and refer as appropriate Be sympathetic and sensitive to the requirements of staff, service users when communicating by telephone or face to face, including dealing with a difficult situation, e.g. aggressive or demanding behaviour

*Attend admin team / departmental meetings on a regular basis. Contribute to building effective teamwork in exchanging views, ideas and communicating effectively

*Maintain confidentiality at all times adhering to Caldicott Guidelines and Data Protection Act

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.