Band 4 IT Business Change Support Officer
Job summary
Help us deliver the digital changes that make a difference across UHB.
We are looking for a proactive, organised and enthusiastic Business Change Support Officer to join our Digital Healthcare Business Analysis and Change Management (BACM) team.
You will play an important role in keeping our portfolio of digital change moving, supporting the coordination and triage of requests, tracking progress, organising key meetings and activities, and ensuring high-quality documentation and governance.
A unique aspect of this role is the opportunity to directly support the Chief Clinical Information Officer (CCIO) and Chief Nursing Information Officer (CNIO), providing valuable exposure to senior clinical digital leadership and the development and delivery of digital healthcare across UHB.
This is an excellent opportunity for someone who enjoys variety, takes pride in being organised and wants to develop their career in digital healthcare, business analysis and change management.
Main duties of the job
You will provide day-to-day coordination and administrative support to the Business Analysis and Change Management (BACM) team, helping to ensure digital change activity is effectively organised, monitored and governed.
A key part of the role will be directly supporting the Chief Clinical Information Officer (CCIO) and Chief Nursing Information Officer (CNIO), alongside supporting Business Analysis and Change colleagues across Digital Healthcare.
Your responsibilities will include reviewing and triaging new requests, tracking ongoing work, coordinating meetings and activities, maintaining accurate records and documentation, and supporting resourcing, recruitment and knowledge management.
We are looking for someone highly organised, proactive and dependable, with good communication skills and attention to detail. You will be comfortable managing competing priorities, engaging confidently with colleagues at all levels and using your initiative while working within established processes and governance arrangements.
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job description
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person Specification
Qualifications
- *GCSE level English Language / Maths / ICT or equivalent
- *A Level / Level 3 Business Admin / ICT or equivalent apprentice qualification.
- *Relevant on-going learning and development.
Experience
- *Demonstrable business change support experience in healthcare or ICT
- *Writing and preparing Business Change documentation
- *A good understanding of risk and issue management
- *Engaging project stakeholders internally and externally, and at all levels
- *A good general understanding and knowledge of ICT systems
- *Good understanding of the Trust's EPR Digital Healthcare Programme
- *Good communication skills
- *Good level of personal and team organisation
- *Good understanding of the NHS Information Governance and GDPR policies.
- *Working knowledge of Microsoft Office 365.
- *A good understanding and working knowledge of networking concepts, desktop and server technology, with particular reference to Microsoft products.
- *Experience of supporting a multi-disciplinary EPR / Business Change team.
- *A good understanding of NHS strategies and plans and how they affect delivery of ICT within Trusts.
Additional Criteria
- *Good written & presentational skills
- *Ability to organise resources and staff to successful project implementation.
- *Good verbal communication / negotiating skills.
- *Able to relate to and influence all staff groups to achieve successful project implementation.
- *Good telephone skills / manner.
- *Good prioritisation / organisational / co-ordination skills
- *Ability to use initiative and show self-motivation.
- *Ability to work in a challenging and busy environment, to tight deadlines.
- *Enthusiastic and self-motivated.
- *Ability and willingness to work flexibly and as part of a team.
- *Personal resilience when working within challenging environments. Ability to work independently.
- *Able to adapt quickly to change in a fast-paced environment.
- *Confident user of Microsoft Office 365 and Microsoft Teams
- *Confident user of other Business Analysis and Project Management software (e.g. MS Visio, MS Planner, MS Project, MS SharePoint, etc.)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
University Hospitals Birmingham NHS Foundation Trust
Address
Yardley Court
11-13 Frederick Road, Edgbaston
Birmingham
West Midlands
B15 1JD
United Kingdom
Employer's website
https://www.uhb.nhs.uk/jobs.htm