Band 4 eRostering Support Officer

Job summary

The role purpose is primarily to provide first line support to all users of the electronic rostering systems, including Managers and Employees, providing support, advice and information with regard to the administration of the system. Responding to and resolving problems and escalating where appropriate to the eRostering System Administrators and/or Manager, running user training sessions, and engaging with users via email, telephone, video call and face to face.

The ideal candidate will be motivated, possess good communication skills, have a logical mind and good eye for detail, possess good IT skills, have a thirst for knowledge and self development.

This is an excellent opportunity for a team player who relishes a challenge and is keen to use their own initiative as well as work within a dedicated team.

As first point of contact in a highly demanding environment, excellent customer service skills are paramount. The workload is varied, therefore a flexible working attitude, ability to work to ever changing demands and be to prioritise your work with minimal supervision as well as working as part of a team is essential.

We seek someone with a passion and drive for delivering excellent service which ultimately ensures the best experience possible for our users.

Your application must demonstrate how your existing skills, knowledge and experience meet the job description and person specification and why you are suitable for the role.

Main duties of the job

Main duties of the job

*Support desk

*Payroll/ESR

*Reporting

*Training/Rollout

Your application must demonstrate how your existing skills, knowledge and experience address the requirements of the job description and person specification and why you are suitable for the role.

Whilst the role is mainly office hours (Mon-Fri -- 0800-1600) you should exhibit a willingness to work flexibly across the week which may include some weekends or bank holidays. The Team work a hybrid pattern working at home and on site each week. UHB is a multi site organisation and therefore the successful candidate would be expected to work across all sites as required.

About us

University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.