Band 5 Assistant Manager Telecommunications
Job summary
The Assistant Telecommunication Manager will assist the Telecommunication Manager in the management of the 24/7 telecommunications function.
To be responsible for team leading the Telecommunication Supervisors and Operators, ensuring provision of a responsive, customer focussed service
The post holder will be a key member of the IT Service Centre team with specific responsibilities for the day to day operational management of staff and services.
Main duties of the job
*Assist the Switchboard Manager in the delivery of department objectives in line with Divisional and Trust requirements.
*Work with the Switchboard Manager, Service Centre Manager and Head of Service Delivery to deliver cost improvement plans and associated operational and organisational change management.
*Assist with service transformation processes for the department working with senior managers and external suppliers to enable achievement of key results
*Deputise for the Switchboard Manager as appropriate
*Participate in the delivery of clinical quality through the review and achievement of departmental KPIs.
*Identify any risks regarding Health and Safety and to take appropriate actions required in order to eliminate risks or to escalate action via more senior staff.
*Ensure communication processes are in place for the dissemination of information across the team and escalation routes for issues.
*Post holder will be part of the on-call service on evenings, weekends and holidays.
*Co-ordinate and undertake relevant workplace meetings and ensuring good channels of communication.
*Be responsible for the maintenance of the medical staff rotation information for departments re: change over allocations and ensure all medical staff are conversant with the bleep and its role within the emergency teams.
*In accordance with the Trust's Attendance Management Policy, to be responsible for Return To Work Interviews following all periods of staff sickness and arrange Trigger meetings with HR.
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job description
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person Specification
Qualifications
- *Educated to degree level in relevant subject or equivalent level of experience working at a similar level in specialist area
Experience
- *Experience gained within a telecommunications Team Lead / Supervisor role
- *Experience of working within a complex 24/7 telecommunications environment.
- *Change and service delivery experience.
- *Experience of working autonomously with the ability to recognise the need to escalate where appropriate
- *Experience of communicating with all levels of clinical professionals and external agencies.
- *Experience of emergency procedures
- *Excellent IT literacy (MS Office).
- *Experience of coaching /mentoring
- *Knowledge of call centre operations and integrated voice and data solutions
- *Knowledge of Data protection and confidentiality polices with particular reference to staff compliance
- *Knowledge of NHS organisation
- *Broad Switchboard knowledge and operational awareness
- *Technical knowledge of Telecom systems
- *Experience in managing/ supervising staff
- *VoIP and analogue systems skills including RF paging.
- *Experience of working with Telecoms system and vendors
- *NHS Experience
- *Experience of monitoring service level agreements.
- *Experience in delivering training to staff
Additional Criteria
- *Skills for communication on complex information and administrative matters, requiring developed interpersonal and oral/written communication skills
- *Articulate & methodical approach to problem solving
- *Attention to detail, with ability to absorb and translate complex technical and non-technical information
- *Ability to accurately record and document complex information & facts
- *Able to multi task, quantify and balance competing tasks and requirements
- *Ability to work across teams, departments and organisations in a complex environment
- *Ability to work in a challenging and busy environment to tight deadlines
- *Flexibility with ability to respond positively to changing circumstances and conditions.
- *Able to react quickly to emergency situations.
- *Ability to work on own initiative and organise own workload with minimal supervision working to tight and often changing timescales
- *Ability to work as part of a team
- *Excellent customer service skills
- *Ability to remain calm and efficient under pressure
- *Attention to detail
- *Flexibility with ability to respond positively to changing circumstances and conditions.
- *Ability to travel to other Trust sites if required by the role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
University Hospitals Birmingham NHS Foundation Trust
Address
Heartlands Hospital
Bordesley Green E
Birmingham
West Midlands
B9 5SS
United Kingdom
Employer's website
https://www.uhb.nhs.uk/jobs.htm