Clinical Systems Support Lead
Job summary
An exciting opportunity for an EPR Clinical Systems Support Lead has opened within the Clinical Systems Team at UHCW. The post holder will be responsible for assisting fellow EPR Workflow Leads specifically in relation to supporting systems which fall under the remitof the Clinical Systems Team.
The post also requires management & creation of EPR accounts, data collection workbooks & providing support to service users. An advanced job summary is available on the attached Description.
The role will be onsite based which also incorporates an rota On Call service.
Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
Main duties of the job
- Management and creation of EPR accounts and related applications
- Management of appropriate Data Collection Workbooks
- Providing a support service to users of systems
- Provide Line management and support to the EPR System Support Analysts
- Providing timely and accurate access to systems
- Developing and maintaining key documentation to support processes
- Support cascade training
About us
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
Job description
Job responsibilities
- To provide a comprehensive support service to users of the systems managed.
- Liaise with external users of the systems managed, providing support and advice as required, liaising with third party providers where appropriate.
- Responsible for completing supplier design documentation e.g., Data Collection Workbooks to a high degree of accuracy.
- To assist in the development of policies and procedures in relation to the systems managed.
- To undertake periodic audits of data e.g., to ensure compliance with the NHS Data Manual. This will include (but will not relate exclusively) to master files.
- Undertake testing of new releases
- Create and manage accounts for new users.
- Deactivate accounts and user access for leavers.
- To be responsible for allocating the most appropriate level of system access ensuring that users are provided with the relevant log in details and in accordance with the ICT Security Policy.
- To work closely with the EPR Workflow Leads and the ICT Training Department ensuring training material and training courses are a true representation of the way the Trust requires the systems managed to be used
- Following the Change process assist with routine changes such as, but not exclusively, the Oracle patching schedule
- Provide cross cover for all applications managed by the Clinical Systems Team
- The post holder is responsible for liaising with operational groups advising on potential changes to working practices as a consequence of Clinical System Team changes
- On behalf of the EPR Workflow Leads attend in-house and external user group meetings
- Assist in identifying persistent callers/issues and resolve as appropriate
- Undertake any other tasks, as requested by the Deputy Digital Clinical Systems Manager in accordance with the grade and nature of the post
- Liaise with other organisations (which form part of the shared instance) to ensure appropriate governance arrangements are implemented
- To provide overall management and performance monitoring of the staff for whom this post is responsible
- To participate in the recruitment and selection of staff and to arrange induction of new starters as required
- To train new staff in team procedures, keeping detailed records
- To undertake appraisals and produce personal development plans identifying any training need required to fulfil the duties of the post
- Become familiar with the basic administration of other ICT systems as directed to provide cover for the system specialists.
- Undertake any other task, as requested by the EPR Workflow Lead(s), in accordance with the grade and nature of the post.
- Cover the work of other colleagues within the team during periods of absence.
- Provide system support out of hours.
- Support and engage in projects for system(s) enhancement as required.
For further details of the role please see the attached job description.
Person Specification
Qualifications
- See supporting documents
Experience
- See supporting documents
- See supporting documents
Knowledge
- See supporting documents
- See supporting documents
Skills
- See supporting documents
- See supporting documents
Commitment to Trust Values and Behaviours
- See supporting documents
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
University Hospitals Coventry and Warwickshire NHS Trust
Address
University Hospitals Coventry and Warwickshire
Clifford Bridge Road
Coventry
CV2 2DX
Employer's website
https://www.jobsatuhcw.co.uk