Technical Services Manager, Voice

Job summary

University Hospitals Coventry & Warwickshire NHS Trust's ICT Department is seeking an experienced and motivated professional to lead the delivery and continual improvement of the Trust's Voice Telephony services. This role is responsible for ensuring that voice communication services are reliable, secure and aligned to the operational needs of a busy acute Trust, supporting both clinical and corporate services.

The post holder will provide leadership across voice communication technologies, work collaboratively with internal teams and external partners, and contribute to service modernisation, efficiency and value for money. The role also plays a key part in developing staff, supporting out-of-hours service provision, ensuring compliance with Trust policies, and embedding organisational values into day-to-day service delivery.

A full UK driving license is essential for the post. Please note that an international driving license is not accepted.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Main duties of the job

• Lead and manage the Trust's Voice Telephony services, including analogue and VoIP telephony, mobile communications, voicemail, contact centres, call logging systems and associated circuits
• Oversee the design, delivery, maintenance and performance of voice communication systems, ensuring high availability and service quality
• Manage and develop the telecommunications team, including training, appraisal and out-of-hours service provision
• Manage suppliers, contracts and third-party support arrangements to ensure performance, compliance and value for money
• Ensure effective incident, problem and change management using ITIL principles and the Trust's ITSM systems
• Drive service improvement, modernisation and cost optimisation while ensuring compliance with Trust policies, standards and values

About us

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.