M365 Operational Officer
Job summary
Providing our staff with digital tooling will both improve productivity and staff satisfaction and be a key enabler in the journey towards full digital enablement. The M365 Operational Officer will play a role in digital enablement by supporting the Trusts Microsoft (MS) M365 application catalogue and usage.
Under the M365 Business Manager, the post holder will support multidisciplinary teams, clinical and non-clinical staff get the most out of the Microsoft 365 products. This post will act as a point of contact to ensure that all of our hospital staff and teams can maximise MS M365 functionality on their journey to become digitally enabled.
Support staff with training, useful guidance and tips on how to get the most from the multiple products and features MS M365 provides.
Support user product issues (break fix) through our ITSM tool.
Support the overall ongoing administration of the M365 solution, working with the rest of the D&I service for the allocation of paid for licenses.
Support the development of MS M365 policy for use of webmail, email archive methods, SharePoint and other MS M365 functionality.
Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS at Risk staff throughout Devon who is able to display recent relevant experience as dictated by the Person Specification.
Main duties of the job
Be a point of contact for hospital staff and teams to maximise MS M365 functionality on their journey to become digitally enabled
Assist in the reporting on license allocation and usage, including strategies to reclaim licenses without negatively impacting services
Assist and support the implementation and delivery of IT related projects as directed by either the M365 Operations Manager or M365 Business Manager.
Work with UHP Trust staff, as directed by either the M365 Operational Manager or M365 Business Manager, as well as our community support providers to reduce licensing waste through a targeted reduction in the full MS M365 user count.
The role will require those requesting MS Teams being fully conversant with the M365 Policy and all other applicable Policies and Information Governance relating to the provision of Teams.
Provide support through a range of mediums (i.e. Telephone, Teams, Face to Face, IT Help Knowledgebase etc.) to all users of University Hospitals Plymouth NHS Trust (UHP), as well as those users across our partners; Livewell, Harbour and Sentinel.
To have a firm understanding of the Trust & Departmental Policies (i.e. M365 User Policy, Information Governance Policy, Security Policy)
Assist and support in the undertaking of testing of potential alternative options and benefits, relating to M365, to promote cost saving options for the Trust
About us
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment manager for this post who will put you in touch with the recruitment team. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.
Job description
Job responsibilities
Support the Trusts Digital enablement Strategy by promoting MS M365 licensing and other products which become available. Receiving user enquiries, assessing their needs, and providing recommendations/advice of solutions.
As directed, conduct promotion and awareness events for M365 solutions across the Trust.
Cultivate professional and productive relationships with clinical, academic and nonclinical hospital teams so that they are able to fully exploit MS M365, improve efficiency and enhance job satisfaction.
Advise on user set up in regards of SharePoint, Azure, Forms Power BI, Teams, One Drive including sub sites, lists, libraries, and content. This may include:
o Working with the users to understand their needs and system modifications
o Managing settings within software applications to meet user need.
o Using a high level of accuracy and advance keyboard skills / M365 knowledge to ensure effective implementation.
o Review and resolve errors with set up.
Please check the attached job description for detailed information.
Person Specification
Qualifications & Experience
- Educated to Diploma level in either IT related systems subject &/or project management or equivalent qualification or equivalent demonstrable experience
- Demonstrable experience across a range of specialist IT systems (i.e. Email Exchange, Office 365 etc.) and application systems - usage &/or work processes
- Developed physical skills; advanced keyboard & mouse usage
- Proven knowledge &/or experience with software / hardware
Aptitude & Abilities
- Ability to assess, resolve and refer enquiries &/or staffing issues.
- Ability to work on own initiative as well as part of a multi-disciplinary team.
- Ability to work well within a busy environment and to specified deadlines.
- Ability to liaise with personnel at all levels and adapt style accordingly.
- Ability to work well within a busy working environment, to deadlines and deliver.
- Excellent verbal/written communication skills with the ability to clearly communicate complex matters to technical and non-technical personnel both internally and externally as required.
Disposition/Attitude/Motivation
- Communicates IT matters which may be seen as complicated by non-IT staff
- Ability to work as part of a Multi-Disciplinary Team &/or independently under your own initiative
- Concentration required when checking information and when answering queries from staff / non-IT staff
Other Factors
- The duties of this post are community wide, and the post holder will be expected to work across all healthcare sites as appropriate.
- Uses VDU most of the day
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
University Hospitals Plymouth NHS Trust
Address
University Hospitals Plymouth NHS Trust
11 Research Way, Plymouth Science Park, Derriford
Plymouth
PL6 8BT
Employer's website
https://www.plymouthhospitals.nhs.uk/